Danielle Downs

Danielle Downs Customer Service- Appointment specialist I am a dedicated and results-oriented Customer Service and Real Estate Specialist with a proven track record of exceeding client expectations, streamlining processes, and driving revenue growth. My commitment is to give the best support and ensures efficient operation of every transaction, to achieve success and willingness to go above and beyond. Contact Phone - Email Highlighted Experiences- La Costeña. S.A. (Local Airlines, Managua Nicaragua) Booking and Flight Dispatcher - Made reservations. Booked flights and dispatched passengers. Skype Created records of those passengers. Generated financial reports. Danielle. downs1 Education 1990 Associates Degree in Accounting Moravian High School - Royal Carribean Cruise Line (RCCL) | Worldwide Assistant Guest Relation Answered inquiries regarding guest relations services and general information. Responded to guest concerns in a considerate, professional, and positive manner by showing empathy and actively listening. Took ownership of guest concerns, by following up and ensuring complaints are resolved to the guest’s satisfaction. 2012 Bachelors in Tourism and Management - Best of Hawaii | Remote National Autonomous University of Nicaragua Booking Manager Expertise Lead generation Email, Call & Text/SMS Campaigns Data Cleaning Real estate tools MLS Phone dialers (PhoneBurner, Pipedrive, Ring Central, etc.) Probates, forclosures and evictions Microsoft Office Tools Language English Spanish Assisted customers in selection of vacation packages Booked over 50k worth of packages which led the company to an exponential increase in sales. Responded to clients inquiries and solved any problems that they may have faced, guaranteeing customer satisfaction. - Retirent | Remote Leads Manager/Acquisition Specialist Managed and qualified leads from PPC, cold calls, direct mail, and web inquiries. Maintained CRM data using Podio, CallTools, REI Reply, and Salesforce. Performed skip tracing to locate and contact property owners. Initiated seller outreach, verified intent, and scheduled appointments for closers. Tracked lead pipeline from initial contact to contract to ensure follow-through. Conducted property comps and market research via PropStream, Zillow, and MLS. Reported on lead activity, conversion rates, and campaign performance. Acted as first point of contact, ensuring smooth seller handoffs and clear communication. Other Experiences Conifer Health Solution. Customer and Sales Agent (Inbound and Outbound calls, Health Insurance, and Medical Billing) -). Vacation package (Inbound and Outbound calls) Customer Service and Sales (2016). Solar campaigns’ (Setting Appointments) Customer Service (2016).