Daniella Oyenmwosa Stephen Osazemwinde

OSAZEMWINDE STEPHEN OYENMWOSA Email:- linkedin.com/i n/oyenmwosa-stephen-osazemwinde Mobile: - EDUCATION Petroleum Training Institute Delta, Nigeria Higher National Diploma – Industrial Safety 01/2019 Petroleum Training Institute Delta, Nigeria National Diploma – Science Laboratory Technology 01/2016 SKILLS SUMMARY CRM Tools (Salesforce, Finacle, ▪ Complaint Resolution Covoso, Remitta and Vici) ▪ Scheduling and Time Management ▪ Emotional Intelligence ▪ Technical Skill ▪ Customer Service ▪ Problem-Solving ▪ Excellent Communication ▪ Cultural Awareness ▪ Flexibility and Adaptability ▪ Quality Assurance ▪ Product Knowledge Presentation ▪ Sales and Operations ▪ Google Workspace (Docs, Sheets, Calendar, Slack) ▪ Pitching and Upselling ▪ ▪ Team Leadership and Organizational Skills and Proficiency ▪ Online Chat Support ▪ Safety Training WORK EXPERIENCES SALES DEVELOPMENT REPRESENTATIVE (INSURANCE – REMOTE)/ PREMIER PRODUCERS GROUP ▪ Cold call potential clients to introduce the company’s services. ▪ Ask specific qualifying questions to determine if the lead fits the company’s criteria. ▪ Gather and confirm personal and eligibility information. ▪ CRM Management and Documentation. ▪ Follow sales scripts aligned with insurance regulations. ▪ Maintain professionalism and empathy in all conversations. ▪ Handle objections politely and escalate issues when needed. ▪ Collaboration and Feedback. CUSTOMER SERVICE/CHAT SUPPORT(REMOTE) / BANORA APARTMENTS ▪ Responding to inquiries. ▪ Maintenance and Service Requests. ▪ Problem Resolution. ▪ Guest Resolution. ▪ Documentation and Record Keeping. ▪ Payment and Billing Support. May 2025 - Present February 2025 – April 2025 MANAGER / SUPERVISOR / CUSTOMER SERVICE(HYBRID) / BANORA APARTMENTS ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ May 2023 – January 2025 Oversaw day-to-day activities, ensuring smooth functioning of the apartment. Addressed guest inquiries and concerns, ensuring a positive experience. Supervised housekeeping and maintenance staff, providing guidance and support. Handled budgeting, pricing strategies, and financial reporting. Built long-term relationships with repeat guests and handle loyalty programs. Monitored and manage supplies, ensuring that necessary items (e.g., toiletries, linens) are stocked. Acted as the point of contact in case of emergencies, ensuring guest safety and proper procedures are followed. Provides regular updates about occupancy rates, guest feedback, and any operational challenges. ASSISTANT MANAGER / STEROSA SERVICES LIMITED April 2021 – May 2023 ▪ Exercised good judgment and decision-making in escalating concerns and resolving issues. ▪ Assisted customers with completing fueling and managing pump issues. ▪ Assisted customers with account inquiries, updates, and new account openings, ensuring all necessary documentation is completed correctly. ▪ Maintained an accurate cash drawer, balance cash at the end of shifts, and report discrepancies promptly. INTERNSHIP TRAINER (NYSC) / NATIONAL EMERGENCY MANAGEMENT AGENCY February 2022 – February 2023 ▪ Maintained organized filing system of paper and electronic documents. ▪ Processed documents and materials for dissemination to appropriate parties. ▪ Reviewed incident reports to verify root cause determinations and assess corrective actions. ▪ Developed ways to control and reduce environmental impacts and presented ideas to management. CUSTOMER SERVICE REPRESENTATIVE / CITIZENS DISABILITY (outsource global) June 2020 – March 2021 ▪ Responsible for handling inbound and outbound calls to clients and other company authorities associated with ▪ clients. ▪ Appealing of denied cases for claimants through series of questions, online paperwork and documentation. ▪ Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. ▪ Escalated customer concerns, issues and requirements to supervisors for immediate rectification. OPERATIONS DISPATCH INTERN / PIPELINES AND PRODUCTS MARKETING COMPANY January 2016 – January 2017 ▪ Paid close attention to operations schedules and timelines to achieve targets and maintain optimal productivity levels. ▪ Responsible for monitoring of pipelines operations and dispatching of pipeline information to various information. PERSONAL ASSISTANT, SALES REPRESENTATIVE / EVATER SERVICES LIMITED ▪ ▪ ▪ ▪ ▪ September 2013 – December 2015 Responsible for food sales, preparation of periodic reports and maintaining good relationship with established customers. Contacted new and existing customers to outline benefits of products. Fostered relationships with customers to expand customer base and retain business. Identified customer needs to deliver relevant product solutions and promotions and meet target budgets. Managed household inventory and maintenance schedules. CERTIFICATES Certificate of Training in Fundamentals of Process Safety Engineering Petroleum Training Institute, Delta. “Tough Stuff” Award for keeping an angry client on phone for 20minutes before transferring to a supervisor 2019 Outsource Global, Abuja. Certificate of commendation ''DANCE AND DRAMA CDS'' 2020 National Youth Service Corps, Abuja. 2023 INTERESTS ▪ Writing, Dancing, Travelling, Social Service Researching, Gaming, Art and Creativity, Sports, Music, DIY Projects, Language learning, Photography. REFERENCES Available on Request.