Daniella Oyenmwosa Stephen Osazemwinde

I bring a dynamic blend of experience across sales development, customer service, CRM operations and administrative support, with a strong track record of delivering results in both remote and on-site roles for U.S.-based and Nigerian companies.

Currently, I work as a Sales Development Representative (SDR) in the insurance industry, where I handle both inbound and outbound calls. My core responsibility is to prequalify leads, guide them through compliance-based screening questions, and transfer eligible prospects to licensed advisors. I consistently exceed performance targets by applying empathy, clear communication, and attention to detail. I also update and maintain CRM records using tools like Convoso, Salesforce, and Finacle, ensuring organized follow-ups and clean data tracking.

Prior to this, I worked with Outsource Global as a Chat Representative providing real-time support for clients across the U.S. This role refined my multitasking, issue-resolution, and written communication skills, as I handled live chat tickets, followed through on customer issues, and maintained service-level standards in a high-volume support environment.

At Banora Apartments, I led front desk operations where I managed guest bookings, handled both walk-ins and reservations, and ensured top-tier guest experience. I also supported apartment maintenance follow-ups, processed payments, and liaised with guests often handling multiple tasks at once without compromising service quality.

In earlier roles at other firms, I honed my administrative and customer relationship skills managing schedules, resolving customer complaints, organizing files, and ensuring daily operations ran smoothly.

Across all roles, I’ve demonstrated the ability to:

• Communicate professionally with American and local clients
• Work across CRMs, dashboards, email systems, and call tools
• Provide excellent service across phone, chat and in person platforms
• Thrive under pressure and adapt quickly to changing priorities

I’m organized, performance-driven, and proactive about solving problems before they escalate. Whether it’s supporting a sales team, managing client communication, or keeping operational workflows tight, I bring energy, precision, and heart to everything I do.