Daniel Felipe De Castro Lazaro
EXECUTIVE VIRTUAL ASSISTANT
Through my remote work experience, I have cultivated invaluable skills, including effective communication (oral and written),
adept time management, critical thinking, and adaptable problem-solving. Additionally, my immersive English language
studies in the United States in 2014 provided me the privilege of meeting a global cohort of peers, exposing me to diverse
perspectives, fostering an appreciation for various cultures, and enriching my capacity for collaboration and innovation.
Finally, I possess a strong ability to swiftly assimilate to new protocols and tools, ensuring a seamless transition and
integration into a new dynamic work environment.
CONTACT INFO
+57 --Villavicencio, Colombia
SKILLS
WORK EXPERIENCE
Executive virtual assistant
Keepers Commercial Cleaning - Mesa, Arizona, United States
May 2023 - March 2024 (Remote - Upwork)
In this role, I provided support to the Founder & President of the company. Tasks
included email correspondence, appointment scheduling, and calendar maintenance
to optimize his time effectively. Additionally, I facilitated client engagement by
generating and sending quotes to prospective clients, generating a database of new
clients, implementing strategic reminders, and compiling weekly progress reports to
evaluate team performance and appointment setters’ effectiveness.
Bilingual customer service representative
English and Spanish
Digital Marketing
Keap (CRM)
ClientPoint
Office 365
Final Cut Pro
Fast learner
EDUCATION
Bacherlor’s degree in
International Business with a
focus in Marketing
Universidad Santo Tomás
Villavicencio, Meta, Colombia
July 2014 - December 2019
Intensive English Program
INTERLINK - University of
North Carolina at Greensboro
Greensboro, NC, United States
January 2014- May 2014
CatronicsUSA - Ontario, California, United States
February 2022 – March 2023 (Remote - Upwork)
During my time at ONN’s subsidiary, I worked in the laptops, tablets, and monitors
department. Primarily, my duties were to respond to email inquiries in a timely
manner, generate shipping labels, and document repaired and/or pending cases.
Furthermore, I adeptly handled inbound calls from English and Spanish-speaking
customers across the United States, Canada, and Mexico. My role involved guiding
customers through the initiation of warranty requests, providing updates on
ongoing processes, and offering assistance in troubleshooting technical issues.
Community Manager
Villavo Watch Store - Villavicencio, Meta, Colombia
January 2014 – May 2023 (On-Site)
In this role, I was responsible for the strategic management of social media
platforms, overseeing content creation, photography, and the development of
marketing strategies to enhance brand visibility and engagement. Additionally, I
guided customers through chat support, addressing inquiries, giving information on
payment options, and discussing technical specifics related to the products.
VOLUNTEERING
English tutor
Universidad Santo Tomás - Villavicencio, Meta, Colombia
July 2015 – November 2015
This project was centered on enriching the educational experiences of children
aged 6 to 12 that lived in high-risk communities. The initiative was focused on
enhancing their proficiency in the English language. Our efforts aimed to provide
constructive engagement and foster positive development through a variety of
educational and recreational activities.
