Daniel Cortez

Daniel Cortez 133 Miramar, San Miguel, Lima, Peru 15087 (-- PROFESSIONAL SUMMARY SKILLS Quality-oriented professional with 7+ years of experience and a proven knowledge of sales administration, key account management, and multi-site call center management. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. ​♦Sales strategy ​♦Sales expertise ​♦Goals and Performance ​♦Product and Service Sales ​♦Quality assurance understanding ​♦Product promotions EXPERIENCE Achieve Test Prep- Retention Supervisor Marlton,NJ • 8/2021-12/2023 ♦Supervised a team of retention specialists, providing guidance, coaching, and support to ensure they met retention goals and delivered exceptional customer service. ​♦Staff Management ​♦Business development and planning ​♦Lead Generation ​♦Cold Calling ♦ Developed and implemented comprehensive retention strategies, leveraging data analysis and customer feedback to proactively identify at-risk customers and reduce churn rates. EDUCATION ♦ Collaborated closely with sales, marketing, and product teams to align retention efforts with broader business objectives, ensuring consistency and effectiveness in customer engagement and retention initiatives. Collin County College 2800 E Spring Creek Pkwy, Plano, TX 75074, USA ♦Conducted regular performance reviews and analysis of retention metrics, identifying areas for improvement and implementing targeted initiatives to enhance customer retention rates and overall satisfaction. No Degree: American History Madan Contact Center — Sales Supervisor Plano West Senior High 5601 W Parker Rd, Plano, TX 75093, USA 6/2007 ♦ Manage the sales administration function, operational performance reporting, High School Diploma Jacksonville, FL • 12/2019- 8/2021 streamlining processes, maximizing business relationships and creating an environment where customer service can flourish. ♦ Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Develop sales strategies and setting targets for individuals and teams. ♦ Provides operational support for new business growth and continuous improvement initiatives and ensures that all documented processes and procedures are updated, maintained and communicated to Executive members. ♦ Manage sales pipeline, forecast monthly sales and identify new business opportunities. ♦ Drive towards achieving KPIs and Goals. Supports and communicates business goals, quality standards, processes and procedures, and policies to agents. LANGUAGES Native- English Fluent- Spanish ACC Marketing — Sales Supervisor Wilmington,DE • 11/2016- 12/2019 ♦ Team leader responsible for growth in both new and existing clients. ♦ Build/manage/trained teams of workers on establishing initial contact with prospective clients. ♦ Analytical forecasting and sets team performance goals. ♦ Ensures the quality of Customer Service by monitoring, documenting and performance managing through feedback, side-by-side coaching, performance reviews and goal setting, quality monitoring, and deficiency management.