Daniel Chigozie Ejiuwa

DANIEL EJIUWA Imo State, Nigeria - --Customer support || IT technical support and software developer || Lead generation || Email management || appointment setting ||Data entry || forex and crypto trading PROFESSIONAL SUMMARY Highly dedicated professional with 3+ years of experience spanning customer support, lead generation, email management, appointment setting, data entry, IT software development, IT support, and successful forex and crypto trading. Eager to take on a challenging role to leverage this diverse skill set, drive business growth, and deliver exceptional value. Proven track record in top-tier customer support, lead generation, and email campaign management. Skilled in appointment setting and maintaining strong business relationships. Proficient data entry specialist with a keen eye for accuracy. Adept IT software developer with hands-on coding experience. Efficient IT support agent enhancing operational efficiency through technical issue resolution. Consistently profitable in forex and crypto trading. Committed to innovation, ontime delivery, top-notch client support, and fostering customer loyalty for business growth. RELEVANT SKILLS Customer service/support  Effectively managed contract, achieving customer's expectations and 40%  Up sell Achieved Built -back customer trust, achieved vendor of choice from 30% - 60% engagement  Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations.  Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude.  Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention.  Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, SFDC, Zoho, Wire, HubSpot, zen desk, monday.com, Google Suite, etc.  Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. Lead Generation  Successful lead generation strategies through various channels.  Collaboration with sales teams to boost conversions.  Able to generate leads with appropriate tools like Apollo, Leadscrape, Webscrape.  Collaborating with sales teams is a vital aspect of lead generation. Email Management  Optimization of email campaigns to enhance open and click-through rates and Data-driven decision-making for improved email performance. Mostly driven tools used for perfect jobs in email management: mailchimp, gmail. Appointment Setting  Efficiently scheduling sales meetings, improving coordination and Enhancing relationships between sales teams and potential clients. Data Entry  Accurate and precise data entry, ensuring data integrity.  Implementation of quality control measures to reduce errors. IT Software Development  Proficiency in coding and software development.  Collaborative project work with cross-functional teams to meet deadlines. IT Support  Technical support for resolving hardware and software issues and  Contributions to the efficient operation of IT systems. Forex and Crypto Trading  Consistent profitability through successful trading strategies.  Staying updated with market trends and effective risk management. Communication  Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. WORK HISTORY 09/2016 to 01/2017 Basic Science/ IT coach LIVING WORLD ACADEMY 07/2023 to Current Technical Support Manager SKILLUP IMO DIGITAL ECONOMY EDUCATION Bachelor of Science: Industrial Chemistry University of Portharcourt, - Rivers State Nigeria TRAINING AND CERTIFICATIONS Microsoft training wootlab E-learning platform (August 2023)  Entrepreneurship on digital economy  Skillup lmo Programming Hub  Decision-Making Fundamentals  IT Basics, Computer Fundamental, Blockchain,Data entry using Excel , Data visualization using Tableau. Coding basics, Html, Css. Cousera  Customer Support Skills  Technical support Fundamentals  Customer Relation Management (CRM) IT support  Computer hardware  Operating system  Process management  Network hardware  Troubleshooting pitfalls to avoid and daily life Other Training  Mobile Graphics, Social Media Tools ((Whatsapp, Facebook, Instagram, Twitter, Telegram) Usage and Automation and integration of some CRMs tools  Different application processes using Google suites(google drive, meet, Gmail for email management, calender, chats, contacts.