Daniel Bañoc Danao Jr

Daniel Danao Jr. Customer Service Representative 435 C. Zamora st. Fortune 7 Valenzuela City. Philippines.-- SUMMARY Customer Service Representative with over years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company. RELEVANT SKILLS WORKSHOP & TRAINING Photography Interactive X’posure University of the East Missionary Training Center (Full-time missionary) - The Manila Philippines Temple. The Church of Jesus Christ of Latter day Saints Computer Literate Problem Solving Team Communication Speaking E D U C A T I O N Divine Word Learning Center SY:- H I S T O R Y Maysan National High School SY:- University of the East Bachelor of Arts and Sciences in Communication Arts 2006 - 2010 Bachelor of Arts in Communication Arts WORK EXPERIENCE Expert Global Solution to ALORICA | BPO Industry Customer Care Representative October 2014 to Aug 2018 Alorica has completed the acquisition of Expert Global Solution. Maintained 100% customer satisfaction handling incoming customer calls Helping signing up new customers, retrieving customer data, providing product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. VXI Global Solutions | BPO Industry Sales Representative Sept 2018 to Dec 2018 Sells products and services to a customer. Manage relationships with customers, serving as the key point of contact, from initial lead outreach to when a purchase is ultimately made. Assess the customers’ need and help them with their requests. Upgrade their phones or change plans. Meet sales goals and upsell various packages to customers to meet their needs. Convergys to Concentrix | BPO Industry Technical Support Representative Jan 2019 to Aug 2021 Concentrix has completed the acquisition of Convergys. Resolving a technical issue or problem in the fastest, most cost-effective way. Responsible for resolving technical issues perceived or actual problems in the product or service for which the client is seeking support. Diagnose and troubleshoot any issues related to a TV box.