Daniel Arias

Hello, I am Daniel Arias, a former Contact Center Supervisor, represented various accounts like Macys, Wellpoint, Time Warner Cable, Comcast, Macys. I am very much interested in applying for the eCommerce Customer Service specialist position. I have worked with Convergys for almost 7 years and had the position of a Team Lead for 4 years. I am an excellent customer service representative. I worked with several accounts that handle inbound/outbound/research/chat for 9 years. As a supervisor, I am proficient using Microsoft word, excel, presentation and applications such as Freshdesk, CRM, Asana , Zendesk and Shopify. I am also experienced in learning and excelling at new technologies as needed. I am very attentive to details. With my previous position, I was equipped with customer service skills that supported accounts for technical support, billing and sales. I was able to handle positive and negative feedback from customers and have them get back right on track. I finished my college at the University of Mindanao with the bachelor’s degree in Commerce-Business Management. I see myself three-five years from now managing my team of virtual assistants serving the company I worked with. I have sacrificed my successful career as a call center supervisor to be with my family and started as virtual assistant. Please see my attached resume for additional information on my experience. I am available online for an interview via email, Skype anytime at your convenience. Email:-Skype: danielarias577 Thank you for your consideration, Daniel B. Arias Daniel B. Arias Corner Roxas and Abad Santos Streets Koronadal City, South Cotabato--    OBJECTIVE:  A responsible and challenging entry-level position that will utilize my education              and working experiences, expand my knowledge and offer opportunities for              personal and professional growth.                                     SUMMARY OF KNOWLEDGE AND EXPERIENCE:   Posses Good Communication skills and customer service Experienced Technical Support Representative Professional Fitness Trainer     EDUCATIONAL BACKGROUND:   Bachelor of Science in Commerce major in Management University of Mindanao, Davao City               Call Center Training (TESDA)             Interface Computer College Ponciano Reyes St., Davao City     EMPLOYMENT HISTORY: October 2016 – February 2017 Virtual Assistant TrackR, Inc. December 2014 - August 2016 Virtual Assistant Lloyd Security, Inc. April 2016 – August 2016 Email Customer Support Efizzle.com December 2010 – May 2014 Team Leader / Supervisor Convergys Philippines Services Corporation March 2009 – June 2010             Mentor- on - Duty (MOD) Convergys Philippines Services Corporation   December 2007 – March 2009                Technical Support Representative Convergys Philippines Services Corporation               August 2007 – December 2007                      Technical Support Representative Sykes Asia, Inc.               November 2006 – August 2007             Link2support Davao               June 2002- August 2006             Fitness Trainer, UM Fitness and Wellness Centre       CHARACTER REFERENCES:   Janine Marie Andan, Immediate Supervisor, TrackR, Inc. Email address:--               Anders Olesen, Managing Director- Efizzle.com, Lumalou.com, Livingdeal.com Email address:-           Toll Free: - ext. 2001                         Me’Lea Connelly, Former General Manager – Lloyd Security, Inc. Email address:-            Michelle Funfar, Human Resource/Finance Manager – Lloyd Security, Inc. Email address:-            -