Daniel Arias

I am Daniel Arias, a former Contact Center Supervisor, represented various accounts like Macys, Wellpoint, Time Warner Cable and Comcast I am very much interested in applying for this position. I have worked with Convergys for almost 7 years and had the position of a Team Lead for 4 years.

I am an excellent customer service representative. I worked with several accounts that handle inbound/outbound/research/chat for 8 years. As a supervisor, I am proficient using Microsoft word, excel, presentation, Teamviewer, CRM, Shopify, Freshdesk, Zendesk and others. I am also experienced in learning and excelling at new technologies as needed.

I am very attentive to details. With my previous position, I was equipped with customer service skills that supported accounts for technical support, billing, sales, email and Facebook page management. I was an experienced customer service representative in a home-based setting.