DANICA
RENDON
CUSTOMER SERVICE EXPERT
PERSONAL
PROFILE
I have been working for
over 10 years in the BPO
industry and help me
develop excellent traits:
1. Able to stay completely
calm under intense
pressure.
2. Good interpersonal
relationship with
colleagues
3. With enthusiasm and
passion to learn more and
improve
4. Excellent English
communication
5. Ability to adjust to new
ideas and workplace
6. A good team player
.
SKILLS
Pareto Chart Creation
Ability to create content via Graphic-design tools
such as Canva
Microsoft Office (Word, Excel, PowerPoint- Deck
creation)
50 Words per Minute Typing Skill
Knowledge in Computer Hardware and Software
Installation
Basic Computer Troubleshooting
WORK EXPERIENCE
Alorica (Macy’s), Knowledge Coach/ Trainer
AUGUST 2016 TO APRIL 2018
product specific trainer, handled new hire
employees.
coach to tenured employees to help them
improve their performance.
perform other training initiatives to help out
operations
Alorica (Macy’s), Customer Service Representative
OCTOBER 2015 TO JULY 2016
CONTACT
Lipa City, Batangas
Philippines-
@nicasthoughts.wordpress
.com
a frontline agent taking incoming calls for OMNI
Channel of Macy’s.
to take order entry and service recovery calls (any
other concerns after order entry).
Teletech (Telstra), Billing Consultant
MARCH 2013 TO OCTOBER 2015
handled inquiries for a big telecom company in
Australia, making sure that they will be provided
with world class customer service over the phone.
EDUCATION
Bachelor in Business
Teacher Education
Polytechnic University of
the Philippines
WORK EXPERIENCE
Verizon (Alorica), Technical Support Representative
FEB 2012 TO MARCH 2013
handled incoming calls for a US-based telecom
company as a technical support representative to
provide clients or customers advanced support
with their high-speed internet service.
AT&T (Startek), Customer Care Representative
MAY 2010 TO FEBRUARY 2012
TRAINING
Train The trainer (T3)
session for Macy's New
Hire – September 2016
Certified by Maryanne
Aguila and Virgil Jamili
Catajoy III
The changing Landscape
of Office Professionals
(Polytechnic University
of the Philippines)-2006
handled remote incoming calls for a US-based
telecommunications company.
provide customers with their need for information
about products & services.
handle basic phone technical troubleshooting,
and bills & payments
Sony Style (Teletech), Customer Care Representative
OCTOBER 2009 TO APRIL 2010
handle incoming calls for Sony Style sales
department.
assisted customers to place orders over the phone,
upselling at the same time.
Callworkz Philippines Inc., Customer Service
Representative
OCTOBER 2007 TO FEBRUARY 2009
handle outgoing calls for MMH campaignspayday lending Service Company based in the
USA.
assisting them and satisfying customers’ needs.
Accent Energy (Havenlink Solutions Inc.),
International Sales Representative
MAY 2010 TO FEBRUARY 2012
handled outgoing calls for Accent Energy-energy
provider in NY. This is more on telemarketing,
making sure that we get as many customers as
possible to sign up with us as their electric/energy
provider.
