Danica Legaspi

Danica Legaspi - Virtual Professional Contact number : - Email :-Online jobs -https://www.onlinejobs.ph/jobseekers/info/- LinkedIn - https://www.linkedin.com/in/danica-legaspi/ Introduction- https://www.loom.com/share/8e52e3788ddb-ee4db2e Work Experience Inbound |Outbound |Email |SMS |Dm/s |Chatting |Admin |Leads |Schedule and appointment | Client Relationship Management Appointment Setter VA - Jan 2025 - Direct Client Handled bookings for a small family business specializing in vent cleaning services. Managed inbound and outbound calls, lead outreach via SMS, chat and email. Calendar schedule efficiency for bookings of appointment Streamlined Job Aids, Resources for Training and Reporting. Sales | Customer Service- VXI Philippines Inbound/outbound customer support for US clients, specializing in billing, escalations, technical assistance, and sales. 100% customer satisfaction rating by delivering exceptional inbound service and resolution. Boosted team-wide sales activities by 30%, contributing to monthly and annual site targets. KPI Driven - Survey, Sales, Handling time and Repeats Supervisor task - Coaching ,Training, Drive performance, Sales Takeover, Filing of corrective actions, Staffing organization. Acts as Escalation Manager, Collaboration with Training and Quality, Staffing Management and Business Revenue with higher leadership and Client Services. Data Entry | Data Manager 2013 -2017 DHL GSC Transfer customer information from old to new CRM system while checking data information if complete. Research or collect Data information based on name, address matching . Serves as Point of Contact for Client Escalation an Global Data Manager. Ticketing - doing time and motion plus productivity adhering to SLA’s per ticket. Top Skills Communication Skills - Resolved customer inquiries and escalations. Fluent in English, professional. Can present to vendors or clients. Planning and Organization - Scheduled and tracked deliverables to ensure deadlines, data driven decision making requiring less supervision to complete task and resolve issues. High level understanding of urgent and important tasks. Calendar Management - inbox sorting prioritizing tasks label. Automated scheduling rules to prevent conflicts. Coordinating of meetings across multiple time zones. Admin Task- Payroll Timekeeping, Tracking and managing performance, Ensured confidentiality and systematic file storage. Meetings & Documentation - Took meeting minutes, Facilitate calibration. Sending End of Day Document highlighting action items. Technical Advancement-Highly experience in sales systems, task management software and AI Integration. Troubleshot software and system issues. Analytical to Data- Ensured Data Quality, , Analyzed performance create reports for business insights Resourcefulness & Personal Task Management - resourceful in managing personal and professional tasks, balancing priorities, and consistently delivering results with minimal supervision. Business and Financial understanding - Analyzed profit, loss, and revenue data.