Danica Legaspi

My Name is Danica top notch provider in customer care. With Leadership experience developing individuals in effective personal communication.

Awards received in 2023 / 2024 Top Team Leader in BPO Setup.

US Customer experienced knowledgeable on topics billing, technical, online, personal conversation, home setup - HVACS, power and water supply, TV, Internet and Wireless services

Tools: SAP CRM HubSpot Salesforce | Google Workspace | Microsoft Tools | Inbox - Gmail, iCloud, outlook etc. | Calendly | Canva | Meeting and Communication Zoom Skype Teams Slack Telegram WhatsApp Ring central | ChatGPT | Asana | Notion | Trello | Monday.com

📞 Inbound

📞 Outbound

⌨️ Email

⌨️ SMS

⌨️Dm/s

⌨️Chatting

⌨️Admin

⌨️Leads

⌨️Schedule and appointment

⌨️Client Relationship Management