Danica B. Dela Cruz

 Danica b. Dela Cruz Working experience Contact PHONE:- EMAIL:- Skills Summary Knowledge in Worldspan and Farelogix. Has the resilience in handling escalations and work under pressure. Excellent customer focused approach and commitment to service delivery. Knowledgeable of Networking Cisco Meraki portal and Meraki switches Access Point, VPN remote access, Active Directory Experience and knowledgeable with the following platforms. Salesforce/CRM, Macromatix, EMC Micros Simphony, Microsoft offices and portals (Word, PowerPoint, Excel, One Drive), Google My Business, Azure, Oracle OHEICS, Adi Insights, Fresh service, Talk desk, Fresh Chat, Kaseya, LogMeIn Expert in troubleshooting POS, EFPTOS pin pads, Digital Menu boards, Kitchen Display Screens, Printers, Scanners, and office computers. Out of the box thinking and ability to resolved problem in a timely manner. Sutherland Global Services Microsoft Technical Support Installing and configuring Windows devices, diagnosing software faults, and installing Windows software. Solve technical and applications problems, either over phone or in chat sessions. July 4, 2016 – September 22, 2017 Task Us Customer Service Representative Handle all inbound issue resolutions for Door Dash’s partner merchants, consumers and dashers. Address payments, account questions, driver issues, or troubleshooting by email, phone or chat. March 2018 – January 2019 Alorica TEX T-Mobile CSR Coordinate with customers to resolve any billing inquiries or technical problems. Team of Experts is for postpaid wireless customers. January 2019 – October 2019 Cloudstaff Executive Services II (Senior Technical Support) Perform in-depth analysis of the incidents Manage escalations. Scrub cases and work with the support team to get them resolved. Work with team lead and service lead to improve processes. Deal with our 3rd party vendors such as Nexon, Oracle, ZUUS/ADI, Aures, IMI. Being involved with projects deployment and conducts or provide trainings for newbies. Conducting coaching to L1 support.