Danica B. Dela Cruz

·       Knowledge in Worldspan and Farelogix.

·       Has the resilience in handling escalations and work under pressure.

·       Excellent customer focused approach and commitment to service delivery.

·       Knowledgeable of Networking Cisco Meraki portal and Meraki switches Access Point, VPN remote access, Active Directory

·       Experience and knowledgeable with the following platforms. Salesforce/CRM, Macromatix, EMC Micros Simphony, Microsoft offices and portals (Word, PowerPoint, Excel, One Drive), Google My Business, Azure, Oracle OHEICS, Adi Insights, Fresh service, Talk desk, Fresh Chat, Kaseya, LogMeIn

·       Expert in troubleshooting POS, EFPTOS pin pads, Digital Menu boards, Kitchen Display Screens, Printers, Scanners, and office computers.

Out of the box thinking and ability to resolved problem in a timely manner.