Daneva Joy Magallanes

ABOUT ME I bring over a decade of customer service and leadership experience, excellence in billing inquiries, sales, and multi-channel support. With proven leadership skills, I guide teams to success, foster collaboration, and make sound decisions. I am highly skilled in problem-solving, multitasking, and ensuring customer satisfaction. Currently seeking a challenging role where I can leverage my skills and experience to drive organizational skills. WORK EXPERIENCE DANEVA JOY MAGALLANES Customer Care Expert --Zone 4, Vicente Fin, Brgy Magsaysay, Polomolok, South Cotabato 9504 EXPERTISE Communication & Empathy Problem-Solving & Conflict Resolution Decision-Making & Leadership Team Building & Coaching Time Management & Adaptability Mentoring & Delegation REFERENCES Neil Rollon Qudos (Blink) / Founder Phone: - Email :- Alexander Ascalon Accenture Cebu/ Supervisor Phone: - Email : - Customer Care Associate PlanetArt l Calabasas, CA USA | Oct. 2023 - May 2025 Served as the primary point of contact for customers via phone, chat, and email. Ensured quality of all orders, reviewing photo placement, spelling, and grammar. Delivered 100% customer satisfaction through effective resolution of inquiries. Assisted customers with product details, pricing, order processing, and app/website navigation. Corporate Relations & Operations Blink Rides | Long Island, NY USA | Jan. 2022 - Oct. 2023 Book rides in advance and coordinated with drivers to ensure trip availability. Developed promotional strategies with hotels to attract more riders. Met and exceeded KPIs while ensuring compliance with company policies. Recommended process improvements to enhance team performance. Contract Coordinator Silverline Funding | Rockville Centre, NY USA | Jan 2021 - Jan. 2022 Reviewed contracts, ensuring accuracy of legal names, addresses, and identification. Outlined payment terms, penalties, and schedules to ensure compliance. Service Dispatcher GoGoGrandparent | San Francisco, CA USA | Jan. 2018 - Apr. 2020 Assisted callers by taking ride requests and arranging transportation solutions. Coordinated with partner drivers to support seniors and non-techy savvy riders. Customer Service Support Specialist Accenture Cebu | Cebu, Philippines | Jun. 2014 - Mar. 2017 Provided support in billing and service inquiries for global clients Customer Service Support Specialist Convergys | Cebu, Philippines | Oct. 2013 - May. 2014 Delivered customer support across multiple communication channels. Billing & Sales Representative VXI -Davao | Davao City, Philippines | May 2012 - Mar. 2013 Handled billing inquiries and promote products and services to customers