Daneva Joy Magallanes

I am an experienced Customer Service and Dispatch Professional with around 10 years of combined experience in the BPO and remote work industry. Over the years, I’ve built strong skills in scheduling, client communication, administrative support, and dispatch coordination. I’ve managed real-time schedules, handled last-minute changes, assisted with client inquiries, and supported operational teams to ensure smooth, organized workflows.

My experience spans both onsite and remote roles, allowing me to develop adaptability, independence, and attention to detail. I’ve also taken on partnership coordination tasks, which strengthened my communication and relationship-building abilities.

As a solo parent of two, I’ve learned the importance of structure, empathy, and accountability—qualities that I bring into my professional life. I’m looking for an opportunity where I can continue to use my skills, stay reliable under pressure, and contribute meaningfully to a growing team.