Dancan Philip

DANCAN PHILIP WANYAMA Nairobi, Kenya Career Objective Enthusiastic and detail-oriented professional pursuing a degree in Business Information and Technology. Passionate about providing excellent administrative and customer support while developing strong organizational, communication, and multitasking skills in a dynamic remote environment. Core Skills • Strong communication and interpersonal abilities • Excellent organization and time management • Data entry and CRM record management • Proficient in Google Workspace and Microsoft Office Suite • Research, reporting, and documentation • Team collaboration and problem-solving • Customer service and client engagement • Adaptable, proactive, and self-motivated Professional Experience Virtual Assistant – Ajira Digital (Remote) January 2025 – Present • Performed administrative tasks including scheduling, data entry, and document organization. • Conducted online research, compiled findings, and supported operational activities. • Maintained accurate records, updated databases, and streamlined workflows. • Collaborated with remote teams to complete assigned tasks efficiently. • Developed skills in virtual communication and online task management. Customer Service Representative – TeleSky Limited (Nairobi) June 2023 – Dec 2024 • Managed customer inquiries through calls and online support channels. • Assisted clients with product information, billing, and account setup. • Recorded and tracked customer interactions using CRM software. • Supported marketing and follow-up initiatives to boost client satisfaction. • Enhanced problem-solving and communication in customer-facing roles. Sales Representative – Showmax (Nairobi) Jan 2023 – March 2023 • Marketed and sold Showmax subscription packages to diverse clients. • Guided customers through the setup and troubleshooting process. • Met and exceeded monthly sales targets through persuasive communication. • Built client relationships and improved retention through follow-ups. Data Cabling Technician – Ital Network (Nairobi) June 2022 • Installed, tested, and terminated network cables to meet quality standards. • Collaborated with technicians to maintain and troubleshoot network systems. • Documented project details and ensured compliance with safety protocols. • Strengthened technical precision and teamwork skills. Education Bachelor of Business Information and Technology (Ongoing) Jomo Kenyatta University of Agriculture and Technology, 2023 – Present Short Course: Computer Packages, Completed – 2023 References Available upon request.