Dancan Philip

I am a proactive and detail-oriented person with hands-on experience in virtual assistance, customer service, sales, and technical support. With a strong foundation in administrative operations and digital tools, I bring a blend of technical knowledge and interpersonal skills that enable me to contribute effectively in dynamic work environments. Currently working remotely as a Virtual Assistant at Ajira Digital, I manage scheduling, data entry, research, and document organization while maintaining accurate CRM records and supporting daily operational activities. This role has strengthened my ability to communicate virtually, manage time efficiently, and streamline workflows to enhance productivity.

Previously, I worked as a Customer Service Representative at TeleSky Limited in Nairobi, where I handled customer inquiries across calls and online platforms, assisted with billing and account setup, and maintained detailed records using CRM systems. Through this experience, I developed strong communication skills, patience, and the ability to resolve issues efficiently while maintaining a positive customer experience. I also supported follow-up and marketing initiatives aimed at increasing customer satisfaction and retention.

Earlier in my career, I served as a Sales Representative at Showmax, where I marketed subscription packages, guided customers through setup and troubleshooting, and consistently met sales targets through persuasive communication and relationship-building. Additionally, my experience as a Data Cabling Technician at Ital Network allowed me to develop technical precision, teamwork, and problem-solving skills while installing and maintaining network systems in compliance with safety and quality standards.

I am proficient in Google Workspace and Microsoft Office Suite, skilled in research, reporting, documentation, and CRM management, and known for being adaptable, self-motivated, and highly organized. My diverse background across administrative, technical, and customer-facing roles has shaped me into a reliable professional who thrives in collaborative environments and is committed to continuous learning and delivering high-quality results.