ABOUT ME
Quality-oriented technical support engineer with proven experience with RSI
platform configuration, monitoring, and troubleshooting. Additionally skilled
in customer-oriented jobs with strong experience using CRM tools. Wellorganized and amazing multitasker, and can work in a fast-paced
environment with a heavy influx of tasks and in various teams sizes.
WORK EXPERIENCE
Damir
Fajsi
DATE OF BIRTH:
27/01/1984
CONTACT
Nationality: Serbian
Gender: Male
01/06/2021 – CURRENT – Zurich , Switzerland
Technical Support
Interprefy AG
◦ Monitoring and Maintenance of the RSI platform during an event,
to catch and remotely repair any errors encountered in a timely
manner.
◦ Liaising with interpreters before and during events, to ensure that
they are prepared and ready.
◦ Testing of the platform whenever it is updated, to discover any
bugs and potential issues.
◦ Reporting on Testing, Events, and Setup for documentation and
future planning purposes.
◦ Clear and fast communication with team members during an
event.
-(-
01/04/2019 – 15/04/2021 – Utrecht, Netherlands
Skype: pucjim
Customer service representative/Team Lead
5CA
◦ Resolving issues regarding refunds, purchases not going through,
and E commerce-related issues
◦ Assisting players to resolve technical problems with the software.
◦ Answering software inquiries and helping sort out software
issues.
◦ Checking updates & newly released content.
◦ Quality checking of the team's emails and replies, implementing
productivity, CSAT, and other KPI metrics.
◦ Hosting and managing training and development paths for the
new agents and special task force agents (T2 agents and
specialists)
Utrecht, Netherlands
10/03/2016 – 20/02/2019
Maitre D hotel
Scylla
◦ Maitre D Hotel on one of the TAUCK ships.
◦ Leading a team of a hotel crew. Organizing onboard activities and
events.
09/06/2015 – 12/11/2015 – United States
Receptionist
Grand Circle Cruise Line
02/12/2012 – 14/11/2014 – United States
Assistant waiter and Bar waiter
Carnival Cruise Lines
Miami, United States
23/06/2009 – 27/11/2012
Computer software and multimedia shop manager
Tehnoland
◦ Selling computers, computer parts, and software.
Novi Sad, Serbia
02/03/2008 – 11/06/2009
Computer games, multimedia and software specialised seller
Sonic-playroom
◦ Maintenance of computers, software, etc.
◦ Selling games and software
Novi Sad, Serbia
EDUCATION AND TRAINING
2005 – 2008 – Crvenka, Serbia
VPS Busines School
VPS Novi Sad
Storage of food products, ways of producing food, proper food handling.
1999 – 2003
High school
Grammar School "Petro Kuzmjak"
LANGUAGE SKILLS
MOTHER TONGUE(S): Serbian
OTHER LANGUAGE(S):
English
Listening
C2
Reading
C2
Spoken
production
C2
Spoken
interaction
C1
Writing
C1
JOB-RELATED SKILLS
Job-related skills
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Ability to work with different profiles of people and quickly adapt.
Willingness for additional training and accepting new knowledge.
Able to work under stress and adapt to new situations.
Experience in working in dynamic and remote environments.
Virtual Machine configuration.
Troubleshooting and RSI platform setup.
Highly proficient user of Zendesk, Dixa, Helpshift, Monday, Injixo,
Elev.io, Google G Suite, Amazon Web Services, TeamViewer, OBS,
Humanity...
DIGITAL SKILLS
Helpshift / Dixa / Zendesk / Elevio / Injixo / Facebook / Social Media
/ Organizational and planning skills / Good listener and communicator /
Team-work oriented / HUMANITY / Management Tools (JIRA, Monday) /
Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Facebook,
Google
ORGANISATIONAL SKILLS
Organisational skills
◦ Leadership, good organization skills, strong time management
skills.
COMMUNICATION AND INTERPERSONAL SKILLS
Communication and interpersonal skills
◦ Good communication skills gained through working in
multinational teams, hospitality-oriented jobs, and in various
team sizes.
