Damir Fajsi

Hello lovely people! My name is Damir and I am a positive, empathetic, and solutions-driven customer service professional with 6+years of experience in client-facing roles.

I promptly resolve issues, makes product recommendations, and build a high customer loyalty/ satisfaction rate. I am excited and highly motivated about Customer Service-oriented jobs, and my skills are the following:

• Expert with Dixa, Helpshift, and ZenDesk ticket management tools.

• Proficient in Phone support | E-Mail Support | Live-Chat Support.

• Experience in working in a fast-paced environment with a heavy influx of tickets and in various teams sizes.

• Troubleshooting and critical thinking.

• Addressing customer inquiries, solving problems, and providing product information.

• Prioritizing urgent issues, bug reports, and user feedback.

• Familiar with GDPR and COPPA laws.

• Trained to match customer tone and expectation.

-Achieving a high rate of CSAT and guest satisfaction survey.

If you want to know more about me just ask, I am always for a talk or a quick interview :) and I can assure you that we will have a lot of topics to cover. ;)