- Reply rate:
- 100.0%
- Availability:
- Hourly ($/hour)
- Age:
- 30 years old
- Location:
- Lagos, Lagos, Nigeria
- Experience:
- 2 years
ADEWUMI DAMILOLA
Lagos, Nigeria | --| www.linkedin.com/in/adewumidamilola
SUMMARY
● Energetic self-starter with experience in Customer Service and Call Center Sales Manager.
● Excels in providing exceptional service to clients; especially skilled with handling challenging customers.
● Completed a degree in Outstanding Customer Support focused on providing excellent customer services.
DUCATION
E
Kwara State Polytechnic –Illorini, Nigeria
National Diploma in Architecture
2012 – 2014
ORK EXPERIENCE
W
Call Center Sales Manager
March 2024 - Present
Inter-Trade Supply –Remote
● Attending customers orders and inquiries via phone calls and chats.
● Making Outbound 80-100 calls to customers and prospects to give information of the products and services and closing
sales.
● Providing solutions and escalating customer complaints to the Supervisor.
ustomer Support
C
Edu Bros Power Supply Ltd –Alaba International Ojo Lagos, Nigeria
● Persuaded new customers to use the company power supply.
● Skillfully trained three junior staff on how to handle defaulter and customer relationship best practices.
● Increased customer base by 40% through excellent customer service
● Handled high demand task effectively
2021 - 2023
ustomer support/Secretary Intern
C
2015 - 2020
Yunus Transportation Service –Lagois, Nigeria
● Documented Logistics and invoices of drivers.
● Handled over 30+ phone calls of customers who were interested in using our services and setting their appointments
appropriately.
● Scanned and photocopied over 100 items weekly..
PROFESSIONAL CERTIFICATE
Outstanding Service Skills
2024 - Present
IT Technical Support Fundamental
2024 - Present
Customer Service Skills
2024 - Present
Digital Witch On Demand IT Skills Training
2024 - Present
KILLS
S
Knowledge of CRM tools like :
INTERESTS
Taking Online Courses
LANGUAGES
Yoruba- Native
Leadvertex, Freshdesk, Zoom,
Role-Playing Games
English - Expert
Loom, Microsoft Teams, slack,
Listening
