Daisy Jane Torres

Providing and delivering professional, helpful, high-quality service and assistance for every client is my top priority. I have beyond the "customer service" type of relationship with them. I help build their business. Incline my vision with their visions. Each task accomplished is a step closer to reach our common goal: SUCCESS. 

I started to work as a contact center agent when I was 19 and I have been in love with the industry since then. I'm comfortable communicating with the English language and I find myself enjoying the versatility and fast-pacing environment the industry has offered.

My personable character and the ability to communicate well with people from diverse backgrounds has helped me to land a job as a Personal Assistant to the 3 CEO/Founders of a Finance Management company in the US. In this job experience, I am working directly with seasoned entrepreneurs and senior managers, which means I am well prepared to work on high-profile individuals but versatile enough to be able to relate for cross-department projects.

Part of the job is to provide support for the company’s sales partners by handling the communications through sending emails and notifications and arranging schedules of meetings and training. I help organize files and materials (documents and videos) by uploading them to the training sites and do minor edits using WordPress. I also manage the company’s LinkedIn profile and helped create and finance-related content.

I have experience as a part-time Outbound Phone Support for a university in Chicago. Working for 3-4 hours a day, we call student applicants to follow-up with their application and encourage them t sign up for the university. In this job, I am able to utilize my communication skills to meet my daily goals of forms signed by students.

I also work as a part-time VA Fulfillment & Support for a furniture Shopify store. I process orders, cancelations, and follow-ups from suppliers. I also handle customer concerns using Zendesk.

In addition to my administrative experience, I was able to work in the Hospitality Industry for 5 years. I had worked in a 4-star hotel and casino in Davao City, Philippines. I humbly started as an Outlet Cashier but then eventually lateral transferred as a Front Office Cashier and then, later on, became the Reservations Officer and Front Office Supervisor. My dedication and commitment to the job had been a great factor for my promotion to become the Front Office Manager.

I am a fast learner but I also love to continuously learn and will never stop educating myself for new skills and knowledge. I am open to a challenge for whatever new skill I may be able to learn for the new project you will offer. I am looking forward to working with your team!