HELLO
I’m Dafna Obadia
Customer Support and Digital Marketing
AGE
29
LOCATION
BELÉM, PA, BRAZIL
E-MAIL
-
SKYPE
escritaweb
WHATSAPP
-
PROFESSIONAL SKILLS
Multitask
Remote professional
Customer Service Expert
Empathy
Attentiveness
Team player
e-Commerce Management
Adaptability
WORK EXPERIENCE
2011 - 2012
LIVEWORLD
ONLINE MODERATOR
Content Moderation, sweeping of client
content, including Facebook posts and
comments, message boards, chat boards,
User groups, blog entries, videos, pictures, or
audio files on either LiveWorld or client
platforms.
2012 - 2013
FLIRCHI (DATING APP)
CUSTOMER SERVICE REPRESENTATIVE
Multitask functions. Work as Customer Service
Representative, providing, the best experience
to the users, solving issues with payments,
errors on profiles. Moderation: ban users,
approve photos etc.
2013
LIGHT IN THE BOX
CUSTOMER SERVICE REPRESENTATIVE
Work with ticket system as customer service
representative, Answer all questions about
the ecommerce. Solve issues and delegate
tasks to the responsible
department. Reply questions about refund,
shipping time, wrong products and others.
-
MYRYAD GROUP AG
CONTENT MODERATOR AND SUPPORT
Moderate user's messages and posts.
Proactively communicate with users, do
regular updates. Look for trends to create
engaged posts and investigate how to solve
issues reported.
2018 - 2019
2014
CASINO GR88
CUSTOMER SERVICE REPRESENTATIVE
Answer user’s questions via ticket system and
live chat (portuguese and english). Add/block
users, solve issues, validate user’s
registrations, create daily reports, work with
translations (english-portuguese).
2017 - 2018
ADSHOLICS FZE
CUSTOMER SERVICE MANAGER
Answer tickets and live chats, as well as FB
Messages. Manage a small team of CS
representatives. Monitor daily works, improve
goals, create meetings to inform the team about
news and reports. Create plans for an optimized
job for the team; communicate with other
department; make payment reports etc.
2011 - 2019
COOLINA
FREELANCER
CUSTOMER SUPPORT AND EXECUTIVE ASSISTANT
CONTENT MARKETING/ DIGITAL MARKETING
Communicate with customers on open
issues, troubleshooting; process orders;
Provide knowledgeable answers to questions
about products, pricing and availability; Run
reports; Work on translations; Generate sales
through Facebook and Whatsapp;
Communicate with suppliers; Help resolve
product returns, respond to shipping inquiries
and answer order status questions;
Participate in scheduling discussions,
operations activities and personnel actions.
Check trends on Digital Marketing to the
scenario of e-Commerce, implement new
ideas to generate sales.
Create texts for blogs and various websites;
Acting with content marketing, text
optimization and digital marketing; SEO, SEM
and Marketing for Social Media; Create posts
on social media (Instagram and Facebook),
manage Companies ‘ profiles; Edit content
produced by writers; Work with translations
(Portuguese-English and EnglishPortuguese); Create content strategies for
blogs.
EDUCATION
2014 -
2018 - 2019
Bachelor’s in Marketing
MBA Digital Marketing
2008 - 2012
Bachelor’s in Law
LANGUAGES
Portuguese and English
EXPERIENCES
Customer Support, e-Commerce management,
Google Drive, Zendesk, Ticket Systems, Live Chat,
FB Ads, Sales, Whatsapp, Social Media,
Dropshipping, Brazilian Law, Correios, Sheets,
Team Management…
2019
