Cyrus Brabante

CYRUS ZUÑIGA BRABANTE VA | SEO Specialist | SDR CONTACT ME AT #79 Sikatuna Extension, Camarin Rd., Barangay 173, Caloocan City, Philippines 1400 - --linkedin.com/in/zbCyrus PERSONAL INFO DOB : March 05, 1991 GENDER : Male CIVIL STATUS : Married RELIGION : Iglesia ni Cristo (INC) SKILLS SUMMARY • Search Engine Optimization • Sales Development Representative • Customer | Technical Service • Sale | Upselling • Data Entry | Back Office Administration • Web | Internet Researcher • Graphic Design using PS | Ai | Canva • Video Editing • MS Office • Facebook Ads AutoPilot • WordPress OBJECTIVE Enthusiastic individual with over 6 years of experience as a call center agent in the BPO industry seeking a work-life balance and maintaining a full/part-time position that offers professional challenges utilizing interpersonal skills, and excellent time management with a solid foundation in data visualization and research. WORK EXPERIENCE 2021 March to 2022 Oct Providers' Data Mgmt. Specialist | ELEVANCE HEALTH • Responsible for maintaining providers' demographics and Contract information loaded in the database. • Whether to reject or approve a claim through a thorough review and make adjustments as per EDIT CODES. • Pricing a claim. 2019 Sept to 2020 Aug Professionals & Consumer Care Representative [Thumbtack] | 24-7 Intouch Philippines • Work with Thumbtack professionals/vendors and customers/clients over calls and/or chat or e-mail correspondence – gather and verify required information. • Consult and coach Thumbtack professionals by partnering with them, therefore setting them up for success. • Develop and implement performance improvement strategies and plans to promote their businesses and continuous improvement. 2018 Nov to 2019 May Chat Support Representative [Verizon Wireless] | AFNI Philippines • Answering inquiries and resolving multiple concerns to deliver a superb customer service experience. 2018 Jan to 2018 June Complaint Resolution Coordinator [TELSTRA] | TELSTRA powered by Teleperformance • Increase customer satisfaction by confirming if their concerns have been resolved. • Confirm and/or follow-up tech visit to customer's premise. CERTIFICATIONS • Search Engine Optimization (SEO) Specialization | 5 Courses 2016 Dec to 2017 Dec Chat Support Representative [AT&T Mobility] | CONVERGYS Philippines Inc. • Answering inquiries and resolving multiple concerns to deliver a superb customer service experience. - Introduction to Google SEO - Google SEO Fundamentals - Optimizing a Website for Google Search - Advanced Content & Social Tactics to Optimize SEO - Google SEO Capstone Project • Salesforce Sales Development Representative (SDR) | 5 Courses - Groundwork for Success in Sales Development - Foundations for Interviewing with Confidence - Conversational Selling Playbook for SDRs - Boosting Productivity through the Tech Stack - Practical Guide to Navigating Professional Relationships • Facebook Ads AutoPilot Course • WordPress and Marketing Course CHARACTER REFERENCES AVAILABLE UPON REQUEST. 2016 Feb to 2016 July Technical Support Representative [Verizon FiOS] | TeleTech Philippines • Triple Play Services – Handling issues In regards to FiOS TV, Landline, and FiOS Internet • Resolved conflicts and negotiated mutually beneficial agreements between parties. • Identified issues, analyzed information, and provided solutions to problems. 2014 Feb to 2015 July Customer Listener Care Representative [SiriusXM] | CONVERGYS Philippines Inc. • Super Agent [Billing Assistance / Tech Support / Upsell / Retention] • Analyzing customers’ needs to save them from canceling their accounts. • Resolved problems, improved operations, and provided exceptional service. EDUCATION 2007 Jun to 2009 Aug [Undergraduate] Bachelor of Science in Information Technology | STI College Novaliches, Quezon City, Philippines