Cyril Fernandez

CYRIL FERNANDEZ, RND Contact PHONE: - |SKYPE:-| EMAIL:- CAREER OBJECTIVE To be able to apply my skills and knowledge in achieving the goals of the company; and to be able to gain and enhance my professional experience in a dynamic and stable workplace. WORK EXPERIENCE Customer Service Representative (Graveyard) Optum Global Solutions, Cebu City, Philippines- Representative of the Access Support Team/Department. I primarily do outbound calls whenever insurance members are requesting to look for in-network physicians within their area. I give the information back to the member either through phone, Email, or mail. Lemon Laundry and Water Depot Siargao Operations Manager General Luna, Surigao del Norte, Philippines- Supervised and trained staffs with their workflow ensuring that standard operating procedure is well-observed. Daily financial reporting. In charge of data analysis and forecasting. Point person for corporate client relations and reviewing customer feedbacks. Worked with marketing team on campaign to increase sales. Assisted bookkeeper with bookkeeping tasks. Handled staff payroll. Customer Service Representative (Graveyard) Callbox Siargao General Luna, Surigao del Norte, Philippines- (Project based only) Representative in doing B2B Marketing and Lead Generation. Chat Support/Social Media Marketing Gotmarked Tours Siargao General Luna, Surigao del Norte, Philippines 2021 (Project based only) Responds in inquiries via Facebook page and Instagram page. Content creation and posting in Facebook and Instagram. EDUCATION Cebu Doctors’ University April 2017 Bachelor of Science in Nutrition and Dietetics KEY SKILLS AND CHARACTERISTICS • • • • • • • • Budget Management Forecasting of inventories Friendly, courteous, and service oriented Poised under pressure Staff Training & Coaching Recruiting and Hiring Talent Quality Assurance Data Analysis