CYREL VAN
GOCELA
WORK EXPERIENCE
Customer Service Associate
Synchrony | Sept 2023 - July 2024
Ensures the accuracy and confidentiality of all customer-related
information such as but not limited to account information, credit
card details and billing information.
Managing customer data and information to provide exceptional
service.
CAREER OBJECTIVE
Sales Associate Agent
To secure a position where I am
suited and capable with and also
embody my capability to
communicate with a client group
in a friendly and diplomatic
manner that can be put to a good
use, and my hard work, dedication
and ability to acquire new skills
will benefit the company and I as
individual.
PROFESSIONAL SKILLS
Basic Computer Application
Computer Hardware
Software Servicing
Technical Support
Customer Service
Sales Associate
PREVIOUS EDUCATION
Bachelor of Science Information
Teachnology
Iligan Medical Center College
SY 2008 - 2014
GET IN TOUCH WITH ME
Cell:-/-
Email-
Fusion BPO | April 2023 - June 2023
Facilitates sales of all product/services according to customer's needs.
Assists and guides customers with all the required knowledge of the
product and services.
Handle customer calls to promote account's product services.
Adheres to account specific procedures, guidelines and policies
concerning customer interaction and communication which may cover
but not limited to initiating phone calls to customers, necessary
callbacks, promptly returning calls and responding to emails or chat.
Manage appointments, cancellations and rescheduling while handling
urgent request appropriately.
Customer Service Representative
Teletech | Mar2017 - Nov 2017
Perform troubleshooting steps to ensure that phone is working.
-Encourage customer to avail Geek Squad Mobile Services
Insurance
Technical Support Representative
1&1 Internet Phil | Sept 2016 - Dec 2016
Provide daily support through voice and email including but
not limited to answering queries, troubleshooting
customers website, analyzing code or website issues and
quickly formulating solutions.
Pitching sales to improve customers website, internet
speed and server.
Technical Support Associate
Convergys| Mar 2016 - Aug 2016
Effectively perform several tasks at the same time
Provide support for customers in regards with their DELL
Computers
Technical Support Representative
eBusiness Bpo| Jan 2015 - Jan 2016
Provide exceptional service to customers.
Provide Oracles Micros to PUS Support
Communicate with customers primarily through voice, chat
and utilize a variety of software tools to navigate
Customers account.
Prioritize and assign service task to field technician based
on expertise, location and availability.
