Cyrel Gocela

Hello! I'm Cyrel van Gocela, a seasoned Customer Support Specialist with 3 years (36 months) of experience in the BPO industry. I have a proven track record in delivering top-notch customer service and technical support, making me a valuable asset for businesses looking to improve customer satisfaction and streamline support operations.

What I Bring to the Table:

CRM Proficiency: Skilled in using CRM tools to manage customer interactions efficiently, ensuring smooth communication and excellent service.

Project Management Familiarity: Experienced with tools like Trello and Asana to keep tasks organized, meet deadlines, and collaborate effectively with team members.

Email Management: Proficient in handling high volumes of emails with a focus on organization and timely responses, helping to build trust and foster positive customer relationships.

Social Media Management (SMM): Knowledgeable in social media strategies to boost engagement and enhance brand visibility.

I’m passionate about finding effective solutions, enhancing productivity, and building meaningful connections with clients and team members. If you're looking for a proactive and dedicated support specialist, let's connect and discuss how I can support your goals!

The tasks I'm confident that I can help you with can range from but are not limited to the following:

Administrative Support

Ai Automation

Project Management

CRM Management

Cold Emails

Email Management

Calendar Management

Social Media Management

CRM Management

Online Research

Design Social Media graphics through Canva

Basic Video Editing

Sales Admin

Based in the Philippines, I cater to clients across various time zones, no matter the project size, I approach each one with dedication, treating it with the same care as my own. Your success is my success, and I’m committed to delivering quality results every time.