Cynthia Uhoegbu

CYNTHIA UHOEGBU IMO STATE| NIGERIA| - Gmail |Linkedin SUMMARY ● Highly organized Virtual Administrative Assistant with 2+ years experience in electronic file ● ● ● management, calendar coordination, and client communication, achieving a 95% success rate in meeting deadlines. Proven ability to enhance team efficiency by 20% through strategic planning and proactive task management in a remote work environment. Strong written and verbal communication skills, effectively supporting project coordination and client interactions, leading to a 30% improvement in client satisfaction Proficient in Microsoft Office Suite and other essential tools, leveraging technology to automate tasks, improve communication, and deliver high-quality results with minimal supervision. EDUCATION AND CERTIFICATION University of the Nigeria Nsukka– English language (B.A) Digital Witch Support Community - IT Skills Aug. 2024 Remote Intern Bootcamp - Certified Social Media Manager Feb. 2024 Kudimata - Basic Financial Education Sep. 2023 WORK EXPERIENCE Virtual Administrative Coordinator Cyndy Beauty and Spa DEC.2016– Jun2021 May 2021 - Present ● Currently managing and organizing a digital filing system for over 1,200 client records, supplier contracts, and financial documents, achieving a 25% reduction in retrieval time and ensuring compliance with industry regulations.Scheduled and managed over 300 appointments and meetings annually, optimizing calendar usage and reducing scheduling conflicts by 25%.. ● Actively scheduling and coordinating over 400 client appointments and team meetings annually, optimizing calendar management to minimize booking conflicts and resulting in a 20% increase in client satisfaction. ● Handling daily communication management, including responding to 50+ client inquiries and coordinating with suppliers via phone and email, improving response times by 30% and enhancing client relationships. ● Continuously streamlining data entry processes for inventory and client management systems, ensuring 100% accuracy in tracking products and client preferences, which reduces inventory discrepancies by 40% and improves customer service efficiency. ● Conducting ongoing market research on beauty trends and products, providing detailed reports to management that inform product offerings and marketing strategies, contributing to a 15% increase in revenue. Administrative Assistant Ogualagies Vegetable Oil - Owerri Imo State ● Nov.2020 - April 2021 Streamlined data entry processes for 1,500+ records, which improved accuracy and efficiency by 30%, essential for maintaining the integrity of strategic planning documents. ● ● ● Conducted market research on raw material prices and provided detailed reports to management, aiding in strategic decision-making that contributed to a 15% reduction in procurement costs. Streamlined data entry processes for inventory management, ensuring 100% accuracy in tracking 5,000+ units of raw materials and finished goods, directly supporting production efficiency and reducing errors by 35%. Handled communication management for the company, including answering and routing 60+ calls and 120+ emails daily, improving response times by 25% and maintaining strong relationships with suppliers and clients. TOOLS: Google Workspace, MS Excel ,MS World ,Trello ,Slack ,Grammarly, Hubspot Asana , OneNote SKILLS ● CommunicationManagement ● Research & Reporting ● ● M\S Office Suiteproficiency ● Electronic File Management- Document ● LANGUAGES English - fluent French-Basic Igbo-Fluent Calendar SchedulingManagement Data Entry & Record-Keepin g