Cynthia Uhoegbu

Virtual Assistant & Customer Service Representative

Freelance | Remote |

• Provided Administrative Support: Managed day-to-day tasks, including scheduling, email correspondence, and document management, ensuring smooth operations for clients.
• CRM Management: Maintained and updated client databases, ensuring accurate and up-to-date records, which improved client communication and retention.
• Customer Service: Delivered exceptional customer service by responding to inquiries, resolving issues, and providing product/service information, resulting in increased client satisfaction.
• Sales Support: Assisted in sales processes, from lead generation to follow-up, contributing to an increase in sales and client acquisition.
• Lead Generation: Identified and qualified potential leads through research and targeted outreach, building a robust sales pipeline for clients.
• Data Entry: Accurately input and managed data, maintaining the integrity of client information and facilitating informed decision-making.
• Effective Communication: Acted as the primary point of contact between clients and their customers, ensuring clear and timely communication.