Cynthia Onuoha

ABOUT ME To leverage my 6 years + of diverse experience in sales, customer service,administration and hospitality to secure a remote opportunity, where I can utilize my soft and transferable skills to ensure seamless experience for customers, ability to adapt to new environments and a good obsession for remote opportunity. EDUCATION BSc. Accounting Ebonyi State University 2017 CYNTHIA ONUOHA CUSTOMER SERVICE PERSONEL CONTACT Phone: - Email:-Address: Abuja, Nigeria WORK EXPERIENCE March 2024 - Date Sales/Call Center Operator (remote) Unateus Logistics Company Ltd. - Made 170 - 200 outbound calls daily from leads generated from the company’s CRM promptly and courteously. Respond to customer inquiries about the company’s services, pricing and capabilities. - Up-sell and cross-sell additional products to existing customers as appropriate. TRAININGS - Documented all customer interactions and maintain detailed records in the company’s CRM system. Project Management Professional (PMP) - Followed up on sales leads and provided feedback to supervisor on customer complaints. Organizational Management Professional (OMP) March 2024 - Date Customer Service/Recruitment Officer(remote) Easylife Preparation Resources Limited SKILLS - Counsel and provide up-to-date information to allocated prospective students. - Sales (Up-sell and Cross Sell) - Managing all allocated applications and proper follow-up of clients, through emails, telephone and school visit. - Customer retention - Conversion of all prospective clients/students. - Attention to Details - Processing and forwarding clients application to institutions of choice - Knowledge of CRM platforms August 2023 - February 2024 Account/Administrative Assistant Wood Et - Al Limited - Ability to work efficiently in a fast-paced environment. - Managed and maintained accurate financial records. - Provided administrative support to senior management, preparing reports, presentations and other documents as required. - Developed and Implemented efficient administrative processes. HOBBIES - Volunteering February 2022 - April 2023 Account/Administrative Assistant CityHealth Specialist Hospital - Photography - Supported daily administrative tasks, including phone calls, emails and data entry. - Knitting and crocheting - Managed Office resources and supplies, optimizing inventory management. - Team Sports Playing. - Managed and maintained accurate financial records. - Assisted in recruitment processes and on-boarding of new employees. REFERENCES AVAILABLE UPON REQUEST November 2020 - January 2022 Teacher Top- Arch Academy - Developed and delivered engaging lesson plans to students, resulting to improved academic performance and parents satisfaction. - Grew excellent communication and interpersonal skills to build strong relationships with students, parents and colleagues. - Demonstrated adaptability in a fast paced educational environment. December 2018 - October 2020 Office Assistant Ishiba NGO Limited Provided administrative support to senior management,preparing reports, presentations and other clerical activity as required. - Managed and maintained accurate records and database for clients.