Cynthia Onuoha

Experience:

• Proven experience in sales, telemarketing, or customer service

• Successful track record of setting appointments, generating leads, and driving sales growth

• Familiarity with CRM software and database management

• Experience working in a fast-paced, goal-oriented environment

Skills:

• Excellent communication, persuasion, and negotiation skills

• Strong phone etiquette and ability to build rapport with decision-makers

• Effective listening and questioning techniques to identify customer needs

• Ability to work independently and as part of a team

• Organizational and time management skills to meet daily/weekly targets

• Proficiency in CRM software and Microsoft Office

• Strong research and data entry skills

• Resilience, adaptability, and a positive attitude in a dynamic sales environment

• Ability to understand and articulate complex products/services

Key Performance Indicators (KPIs):

• Consistently meet or exceed monthly appointment setting targets

• Achieve high conversion rates from calls to appointments

• Demonstrate strong customer satisfaction and feedback ratings

• Maintain accurate CRM records and sales pipeline management