Cynthia Odu

s Cynthia Odu -- www.linkedin.com/in/cyn thia-odu9 EXPERIENCE Growme10x Agency, Jaipur, India — Sales Agent/ Appointment Setter (Remote) Nov 2024 - PRESENT ● ● ● ● Spearhead customer engagement through checkins, performance reviews, and strategic sessions. Resolve 50+ daily inquiries while collaborating with cross-functional teams to ensure seamless customer journeys. Improved customer retention through efficient onboarding and personalized support. Collected and reported client feedback to inform product development and service enhancements. Divine Mercy Industry, Imo, Nigeria — Administrative Assistant May 2023 - Oct 2024 ● CORE SKILLS ● ● ● ● ● ● ● ● Managed executive schedules, inboxes, and highpriority communications, reducing response times ● by 25%. ● Organized and responded to over 100+ emails daily with a 98% accuracy rate. ● Conducted web-based research and presented actionable reports, improving project execution efficiency by 20%. ● Implemented a streamlined inbox system, reducing clutter by 30% and enhancing daily workflow. Kedi Healthcare, Lagos, Nigeria — Customer Support Rep Sep 2022 - Dec 2022 ● CERTIFICATION AND AWARDS ALX Africa - Virtual Assistant Fundamentals Jobberman - Customer Service Excellence Asana Academy Workflow Specialist Handled multi-channel support for 50+ clients daily, achieving a 90% first-contact resolution rate. ● Virtual Administration & Inbox Management Email & Calendar Management Data Entry & Web Research Customer Support & Communication Cold Calling & Lead Generation Relationship Building & Client Retention Workflow Optimization & Problem-Solving Sales Development & Prospecting Time Management & Organizational Skills Maintained sub-2-minute response times across live chat and email channels, increasing client TECHNICAL PROFICIENCY ● Office Suites: Microsoft Office, Google Workspace satisfaction by 20%. ● Conducted user feedback analysis and proposed ● CRM Systems: Salesforce, HubSpot, process improvements, reducing recurring issues by Zoho CRM, Slack, 30%. GoHighlevel, Calendly, Google Maps, Discord, EDUCATION University of Uyo, Akwa-Ibom, Nigeria — B.Sc. Accounting Sep 2016 - Aug 2021 OpenPhone ● Project Tools: Asana, Trello, ClickUp ● Communication: Zoom, Skype, Microsoft Teams ● Cloud Storage: Google Drive, Dropbox LANGUAGES English, Igbo