Cynthia. Liebenberg Botha

Resume of Cynthia Liebenberg-Botha CYNTHIA LIEBENBERG-BOTHA PERSONAL DETAILS Address: 10 Boekenhout Street, Modena Complex no.25, Secunda, 2302, South Africa Contact Number: - Email:- SUMMARY PROFILE • • • • • • • • • • • With a 29-year robust track record at Sasol as a Regional SAP LMS Super User / Learning and Development Super User, my expertise lies in developing detailed SAP learning solutions and mentoring teams to excellence. Adept in both ERP systems and SAP LMS, my role involves creating web-based training and maintaining comprehensive learning catalogues, ensuring seamless integration and user competence. Knowledge of instructional theory, including assessment. Proficiency with learning management systems (LMS). Understanding of web site design best practices. The drive for digital transformation propels my pursuit of cutting-edge strategies, reflected in my recent studies in Digital Transformation Strategy. Leading with meticulous attention to detail and a commitment to skill development, my focus is on fostering a culture of continuous learning and operational efficiency, contributing to the overarching success of our organization. Results-focused employee with experience developing motivated, dependable teams. Communicates and delegates effectively to aid prompt, quality completion of projects. Proven record of managing workloads and meeting deadlines. Adaptable and motivated to succeed and contribute to company success. End User Trainers in the Integrated Business Planning space. Great interpersonal skills with an innate ability to work in unison with customers and peers. Fast-learning, results-oriented employee, utilizing organizational skills to drive business goals. Possessing exceptional problem-solving and analytical skills. Works effectively and efficiently in high-performing teams. Proficient in utilizing instructional design tools and technologies to create seamless learning experiences for both online and in-person learners Skills include mentoring and coaching. Qualified Regional SAP Super User / Learning and Development Super User with extensive background in advanced management processes. Strengthens processes and aligns plans with operational needs. Knowledgeable SAP Consultant with detailed experience leading SAP LMS system integrations. Ensure all content meets SCORM 1.2 or SCORM 2004 standards for seamless LMS integration. Strong communicator with strengths in delivering client-specific solutions that build long-term client relationships. Proven success in identifying service delivery gaps and improving operational processes to exceed business targets. EMPLOYMENT HISTORY Self Employed Digital Marketing e-learning program January 2024 – current Location: Secunda, Mpumalanga, South Africa • • • • Adhered to ethical and compliance standards, supporting clients with integrity and high-level business acumen throughout consultation process. Promoting and selling the Legacy Blueprint passive daily income course on all social media platforms. Implemented a fully automated e-mail system for any queries. Creating e-learning content, Running paid advertising, Implementing strategies, Performing market research, Strategizing with other marketing professionals 10 Boekenhout Street, Modena Complex no.25, Secunda, Mpumalanga, South Africa | -- Resume of Cynthia Liebenberg-Botha Sasol Secunda, L&D SHE Academy, South Africa Nature of business: Petrochemical & Energy June 2014 – December 2023 SA Region SAP Super User / Learning & Development Super User Location: Secunda, Mpumalanga, South Africa Responsibilities, skills, and knowledge: • Adhered to ethical and compliance standards, supporting clients with integrity and high-level business acumen throughout consultation process. · • Administered course content, schedules, and attendance utilizing SAP LMS. · • Advised on technical integrations of SAP LMS applications with other clients and 3rd party tools and applications. • Analyzed reports to evaluate project performance against KPIs, implementing corrective actions for underperforming areas. · • Applied mastery of SAP LMS system design, build and deployment to oversee lifecycle implementations. · • Assessed training needs of individuals and organizations and helped set up programs to meet needs. · • Assignment of SAP LMS authorization based on training and assessment of SAP Administrators competencies. • Blended business's goals, mission, and values with learning development initiatives to deliver high-quality training to employees. • Collaborated with Subject Matter Experts (SME)s to design impressive program syllabus. • Compile instructional materials in handbooks, visual aids, and demonstration models. • Content development of new learner guides for SAP LMS System. • Content development of the Web-based training modules for SAP LMS System· • Coordinated multiple projects using prioritization and time management skills to consistently meet deadlines. • Create new Business Event Groups, Business Event Types, Business events on SAP LMS with relationships to other SAP modules· • Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital. • Cultivated new relationships through networking and maintained strong ties with existing relationships, driving client base growth. · • Defined HR training and development objectives to help teams deliver consistent training across the organization. • Designed, built, and delivered engaging and comprehensive client presentations to support acquisition. • Developed complete training programs and led training using expert learning techniques. • Drafted technical and executive reports and conducted meetings to discuss improvements and customizations. • Employed critical analysis to find problems and develop solutions. • Encouraged participation, interaction, and feedback for dynamic adult learning sessions. · • Ensure all content meets SCORM 1.2 or SCORM 2004 standards for seamless LMS integration. • Evaluated learning outcomes against business needs and implemented plans aligned with goals. • Facilitated design workshops to build and brainstorm ideas, translating requirements into design. • First line support for all SAP LMS (LSO/ T&E / T@W) related issues. • Improved team efficiency by training and mentoring individuals and setting achievable performance goals. • Integrating Sasol Global Learning information into learning metrics and analytics for management reporting· • Investigated and troubleshot problems swiftly and improved functionality. • Investigated, analyzed, and resolved user issues to support client needs. · • Led projects and analyzed data to identify opportunities for improvement. • Maintaining SAP LMS Catalogue and Qualifications Catalogue· • Management functionalities and upgrades in the development SAP QS2 portal (sand box) before transporting to SAP PS2 (production)· • Measured quality and effectiveness of training programs using established methods. · • Monitor and pro-actively report on learning not aligned to PDP's and arrange for upskilling sessions· • Organized and implemented appropriate teaching and coaching strategies for target clients. · • Perform learning metrics and analytics check to ensure all data is correct and adhere to and implementation of corrective actions by engaging with SAP LMS end-users. 10 Boekenhout Street, Modena Complex no.25, Secunda, Mpumalanga, South Africa | -- Resume of Cynthia Liebenberg-Botha • • • • • • • • • • • • Perform SAP LMS audits / data checks to ensure data integrity and implement corrective actions for Sasol SA Region Promoted culture of Continued Professional Development (CPD). Provided specialist SAP LMS advice and worked closely with clients to optimize processes and maximize SAP LMS benefits. · Provided timeline estimates and deliverable status, informing stakeholders of progress at all stages. · Repaired system faults to reduce downtime. Reviewed and modified course content and delivery based on feedback. · Safeguarding data integrity of learning records captured by remote users onto the SAP LMS and authorization assignments. Set individual tasks, managed, and checked work schedules and established SAP LMS tools and templates to support workstreams. Shared constructive feedback to improve team performance. Test and troubleshoot SCORM packages to ensure proper functionality within various LMS platforms Training, mentoring & coaching of all SAP LMS end-users. User Acceptance Testing of New SAP LMS functionalities. Sasol Secunda, South Africa Nature of business: Petrochemical & Energy April 2006 – June 2014 Senior Learning Administrator Location: Secunda, Mpumalanga, South Africa Responsibilities, skills, and knowledge: • Administered physical and digital filing systems, keeping records well-organized and easily retrievable for team members. · • Book, create, appraise and follow-up of all SH&E courses on SAP LSO / T&E employees, Hired Labor & Service Providers (All SHE related courses) · Printing of daily attendance lists· • Booking and arranging of all external courses • CHIETA coordination and administration for New Employee enrolment· Activating trainee's access cards after completion of SHE Induction training for Sasol Site Access· • Collaborated closely with other managers to smooth and improve office operations. · • Compiling of training static's for month end reports (non-arrivals, cancellations ex.) · • Controlled electronic customer records, encompassing data entry and administrative functions related to billing and Accounts Receivable (AR). · • Coordinate printing of learner manuals· • Coordinated communications between various departments to schedule meetings and keep company informed on critical matters. · • Completed daily billing, collections, and reporting duties. · • Create Hired Labor & Service Providers on SAP LSO / T&E· • Creating Purchases Requisitions for lunch packs for learners· • End user training SAP S/4 HANA (Service Provider Invoicing according to SLA) • EBI Visitors scheduling· • Handle all arrangements for meetings, locations, and beverage· Ordering and controlling of all stationary on SRM7 & Ariba on SP1 • End User Trainers in the Integrated Business Planning. • Identified data discrepancies through careful analysis, promptly researching issues for quick resolutions. · • Improved team efficiency by training and mentoring individuals and setting achievable performance goals. • Keeping SH&E Academy personnel training matrix up to date· • Kept office operations running smoothly and efficiently by implementing procedure and policy improvements. · • Liaised with customers, addressed enquiries, handled meeting requests, and answered billing questions to provide outstanding customer care. · Liaised directly with customers to meet needs and maintain satisfaction. · 10 Boekenhout Street, Modena Complex no.25, Secunda, Mpumalanga, South Africa | -- Resume of Cynthia Liebenberg-Botha • • • • • • • • Maintained impeccable office organization to support efficiency, professionalism, and performance objectives. · Managed CRM system to maintain prompt customer response rates and consistent communications. · Monitored and controlled office inventory, ensuring adequate supply levels, prompt product ordering and efficient management of company resources. · Oversaw day-to-day office operations such as organizing correspondence, managing incoming calls, and creating business records. · Provided supervisor with comprehensive written reports on training attendance and competencies PtP order out of scope of budget. Served as main point of contact for outside vendors, connecting with relevant personnel or department. · Supported managers with initiative-taking, efficient clerical support to support smooth-running operations. · Sasol Secunda, Nitro Liquids, South Africa Nature of business: Petrochemical & Energy November 2005 – April 2006 Senior Administration Clerk Location: Secunda, Mpumalanga, South Africa Responsibilities, skills, and knowledge: • Answered and directed calls each day, passed along relevant information and addressed customer complaints. • Collated and input timesheets for staff daily with accuracy and efficiency. • Developed invoicing template to standardize freelance invoices, improving overall processing efficiency. • EBI Visitors Scheduling • Ending of contractor's contracts· Contract Settlements • Greeted and interacted with clients, visitors and vendors with integrity and a high level of customer care. • Issued new staff with starter pack information forms. • Maintained inventory of office supplies by distributing equipment and ordering new supplies. • Operated and undertook basic troubleshooting of equipment including voicemail systems, photocopiers, and scanners. • Performed clerical duties, including mailing, and filing correspondence, preparing payrolls, and placing orders with efficiency and accuracy. • Recorded company financial transactions using spreadsheets and other financial software. • Sorted, updated, and kept specific filing systems increasing record-keeping efficiency and easy document retrieval. • Typed and distributed forms, correspondence, and office memos. Sasol Secunda, Synfuels Refinery, South Africa Nature of business: Petrochemical & Energy January 1997– October 2005 Master Data Maintainer Location: Secunda, Mpumalanga, South Africa Responsibilities, skills, and knowledge: • Completed preventative maintenance tasks and recovery procedures for largest database integrity. • Defined technical specifications and naming conventions for information systems projects. • Drafted database scheme by following Relational Database Management System (RDBMS) rules. • Optimized database performance by systematically tackling system weaknesses. • Performed backups and procedures for quick data recovery. • • • Planned and implemented changes to computer databases for up-to-date and high-functioning systems. Prevented breaches and loss by enforcing security and integrity controls. Researched and advised on latest database management tools and applications. 10 Boekenhout Street, Modena Complex no.25, Secunda, Mpumalanga, South Africa | -- Resume of Cynthia Liebenberg-Botha • Used Oracle Database to extract, store and verify information. Sasol Secunda, GHRSS, South Africa Nature of business: Petrochemical & Energy January 1995– December 1996 HR Administrator Location: Secunda, Mpumalanga, South Africa Responsibilities, skills, and knowledge: • Answer employees’ queries about HR-related issues • Arrange travel accommodations and process expense forms. • Assist payroll department by providing relevant employee information (e.g., leaves of absence, sick days and work schedules) • Create regular reports and presentations on HR metrics (e.g., turn overrates) • Liaise with external partners, like insurance vendors, and ensure legal compliance. • Organizing and maintaining personnel records • Participate in HR projects (e.g., help organize a job fair event) • Prepare HR documents, like employment contracts and new hire guide • Preparing HR documents • Revise company policies • Update internal databases (e.g., record sick or maternity leave) • Updating internal HR databases ACCOMPLISHMENTS Upgrading Sasol L&D SHE Academies Administration process • Stakeholder engagement across board (Learning Manager / Regional Training Coordinators / Learning Administration & HR Novices) • Needs assessment, Compiling of new procedures and implementation of procedure. • Sign-off on new Administration process • Onboarding of all Regional Training Coordinators / Learning Administrators & HR Novices • Access determination of end-users • New Admin procedure was developed and put in place. • Monitor and evaluate performance of Administrators. Upgrading Sasol L&D SHE Academies paper filing system to a paperless system • Stakeholder engagement across board (IM / OME'S / Service Providers, OCC team / Nashua) • Project plan and implementation date • Onboarding of all Regional Training Coordinators / Learning Administrators & HR Novices • Onboarding and training of all Service Providers • Hiring of hardware for scanning • Hiring of external employees to do scanning and document uploading. • Quality control of documents scanned. • Access determination of end-users • New Admin procedure was developed and put in place. • Adherence to POPI act Implementing the new SAP Training & Event Management System for Sasol South Africa • Stakeholder engagement across board (IM / Learning OME'S / SAP Woodmead/ System End-users) 10 Boekenhout Street, Modena Complex no.25, Secunda, Mpumalanga, South Africa | -- Resume of Cynthia Liebenberg-Botha • Project planned and roll-over schedule. • User acceptance testing and implementation of new transactions. • End-user roles & access clarification • Data accuracy test performed, and errors corrected. • Data migration from LSO database to T&E database. • Developed complete training materials & programs. • Compile instructional materials in handbooks, visual aids, and demonstration tools. • Onboarding of all Regional Training Coordinators / Learning Administrators & HR Novices • Training all system end-users on the new LMS system. • D day implemented on time with no system related issues. Implementing the new Moodle Training Management System for Sasol South Africa • Stakeholder engagement across board (IM / Learning OME'S / Moodle Woodmead/ System End-users) • Project planned and roll-over schedule. • User acceptance testing and implementation of new transactions. • End-user roles & access clarification • Data accuracy test performed, and errors corrected. • Data migration from T&E database to Moodle database. • Developed complete training materials & programs for Moodle. • Compile instructional materials in handbooks, visual aids, and demonstration tools. • Onboarding of all Regional Training Coordinators / Learning Administrators & HR Novices • Training all system end-users on the new Moodle system. • D day implemented on time with no system related issues. FORMAL EDUCATION AND CERTIFICATES UNISA, Pretoria, South Africa (Currently) B. Com with Specialization in Management Completed Subjects· • Introduction to Economic and Management A· • Introduction to Economic and Management· • English Studies (LSK101-8) · • Afrikaans Letterkunde· • Commercial Law 101· • Economic 101· • Accounting 101· • Business Management 101· • Economic 102· • Accounting 102· • Business Management 102· • Commercial Law 102 • Business Management 102 UCT University of Cape Town Graduate School of Business, Cape Town, South Africa Diploma: Digital Transformation Strategy • Module 1: Disruption and its impact· • Module 2: Developing a realistic digital strategy· • Module 3: Strategic tools for leading digital transformation· • Module 4: Why market research data matters· • Module 5: Understanding and managing customer experience· • Module 6: Digital transformation roadmap 10 Boekenhout Street, Modena Complex no.25, Secunda, Mpumalanga, South Africa | -- Resume of Cynthia Liebenberg-Botha The Consultant Powerhouse | Johannesburg, GP Diploma: Beyond Secretarial and Office Excellence • NQF level 3 Unit Standard 9960 Credits 8 • NQF level 2 Unit Standard 14348 Credits 3 • NQF level 3 Unit Standard 13918 Credits 4 • NQF level 4 Unit Standard 114589 Credits 4 • NQF level 4 Unit Standard 114598 Credits 5 • NQF level 4 Unit Standard 10025 Credits 4 • NQF level 5 Unit Standard 15238 Credits 3 Brandspruit Education Centre | Secunda MP Diploma: Purchase Management • Request evaluation • Preparation of inquiry • Issuing of inquiry • Procedures during inquiry • Handling of quotations • Planning, preparation and contacting of negotiations and allocation meeting. • Handling of orders • Procedures during placements of order and delivery period. High School Oosterland 1991 | Secunda, Mpumalanga | GR 12 National Senior Certificate KNOWELEDGE & COURSES COMPLETED • • • • • • • • • • • • • • • • • • • • • • • • 2021 Competition Law Training English 2021 Doing Business Without Bribery English Accreditation and Assessment Training Addressing Bias to Benefit the Workplace Administrative Support: A Positive Professional Image Administrative Support: Interacting Effectively with Colleagues Administrative Support: Projecting a Positive Professional Image Agents in Reinforcement Learning Analyze And Review Strategy Analyze System Access Risk Beyond Secretarial and Office Excellence Biases That Result from Making Assumptions BPA Learning Administration BPA Learning Manifest & SharePoint Bringing Emotional Intelligence to Work Building Your Authentic Personal Brand Business Communication Skills Business Presentation Skills Business Understanding Strategy Workshop Change Cycle Workshop Changing Perceptions to Reduce Stress CI Dashboard Training Collaborating and Respecting the Chain of Command Communication and Facilitation skills 10 Boekenhout Street, Modena Complex no.25, Secunda, Mpumalanga, South Africa | -- Resume of Cynthia Liebenberg-Botha • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Conflict Handling Conflict Management Controlling Conflict, Stress, and Time in Customer Service Create Master Data Risk Mitigation Crucial Conversations Customer Services Data Privacy in Practice Developing Emotional Control Developing Emotional Intelligence Developing Self-perception Developing Social Perception Difficult People: Why They Act That Way and How to Deal with Them Doing business without Bribery 2017 English Economic Crime Level 4-6 C: Bribery Economic Crime Level 4-6C: Anti-Fraud Economic Crime Level 4-6C: Ethics Economic Crime Level 4-6C: SODEE Law: South Africa Introduction Effective Negotiation Strategies Effective speaking & presentation skills Effective Time Management Embracing a customer-obsessed Attitude Embracing a customer-obsessed Mentality Embracing a New Perspective of Everyday Life Employee & Managers Self-Service & Portals Excel Creating Digital Dashboards Execute and Feedback Facilitator Guide Development Facilitator Skills Workshop FI ME21N Create Service Purchase Order (SAP PS1) FI ME22N Change Purchase Order (SAP PS1) FI ME31K Create Outline Agreement (SAP PS1) FI ME32K Change Contract (SAP PS1) FI ME51N Create Service Purchase Requisition (SAP PS1) FI ME52N Change Purchase Requisition (SAP PS1) Focusing on What Your Customer Values Global Learning Manifest Assessment Global Learning Manifest Documents Global Learning Manifest Game Information Security Awareness Information Security Awareness Training Introduction Sasol's Sustainable Dev Awa Prog ISO 9001, 14001, OHSAS18001 & Doc Man ITM Line Man & Employ career & success plan. ITM Performance Management & Remuneration Keeping Business Calls Professional Learnership and Governance Training LMS Training Co-Ordinator Manage SAP LSO & Training & Events Roles Overview Talent@Work Performance Management (AM)Performance Management Employee training Personal Insight Workshop Power BI Power User Practical Supervision Course Practicing Positive Office Politics 10 Boekenhout Street, Modena Complex no.25, Secunda, Mpumalanga, South Africa | -- Resume of Cynthia Liebenberg-Botha • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Pressure Triggers in the Workplace Reinforcement Learning and Machine Learning Reinforcement Learning Basics Reinforcement Learning Flow Resilience Training Employee Rewards and Reinforcement Learning Safety Representative Course Safety Through Empowerment of People SAP Easy DMSSAP Enterprise Learning Admin Training SAP Enterprise Learning HR270 V:095 SAP Lock SAP User Account SAP Perform a Profile match-up training. SAP Perform Access Risk Mitigation SAP Perform GRC Call Logging SAP Perform Mitigation Control Review SAP R/3 4.6 Perform Risk Reporting SAP R/3 4.6 Perform Role Creation SAP R/3 4.6 Perform Role Maintenance SAP R/3 4.6 Perform User Access Removal SAP R/3 4.6 Display HR Pers Master Data SAP R/3 4.6 T & E Catalogue Maintenance SAP R/3 4.6 Reference Guide in HR Reporting SAP R/2 Tax Invoice Training Sasol SAP Super User LSO Training Schedule Plant Maintenance Scope Maintenance Work Seeking Confirmation of Our Biases Self-Awareness Training Service Function CRM Contact Centre Solis Procure to Pay Content Solis Procure to Pay Post Assessment SRM7 Self Service Procurement Strategies for Avoiding Conflict Strategies for Reducing Stress Sustainable Dev Report and Integrated Reporting T@W LMS End User Training Taking Action in High-pressure Situations Thinking and Problem Solving Train the Trainer Program Trust Building through Effective Communication Understanding Sustainability Understanding Unconscious Bias User Access Removal for New Access Vendor Governance Training Virtual Learning Classroom Instructor Training What Does it Mean to Be Customer Obsessed? What Is Unconscious Bias? Workplace Coaching Skills Workshop Business Communication & Presentation Skills (October 2006) (NQF level 5, Unit Standard No: 10622, Credit value: 8) BizComm @ www.bizcomm.co.zaTel:- Assertiveness Skills Course 10 Boekenhout Street, Modena Complex no.25, Secunda, Mpumalanga, South Africa | -- Resume of Cynthia Liebenberg-Botha (August 2008) BizComm @ www.bizcomm.co.zaTel:- KNOWELEDGE & SKILLS • • • • • • • • • • • • • • • • Advance knowledge in MS Office Packages Coaching and mentoring skills Digital Transformation Systems Enterprise Resource Planning (ERP) Excellent critical thinking skills. Exceptional knowledge of SAP LSO / T&E Qualifications catalogue Expert knowledge of the SAP LSO / T&E / T@W LMS system Good knowledge of the Workplace Skills Plan & Implementation Reports requirements High level of computer skills and a willingness to adapt to new technologies. Knowledge of instructional theory, including assessment Networking skills across functional boundaries SAP HCM (Human Capital Management) and SAP HR SAP SuccessFactors SAP SuccessFactors & CRM (Customer Relationship Management) software SharePoint User-experience improvement PROFESSIONAL ATTRIBUTES • • • • • • • • • • • • • • • A passion for delivering accurate and timely results. Ability to adept, know and understand own job description. Ability to multitask. Ability to work autonomously and as part of a team. Able to maintain a high standard of workmanship. Dedicated, hardworking, friendly & honest. Direct my effort towards company’s desired objectives & outcomes by active listening. Excellent verbal and written communication skills, including people skills i.e., recognizing each other’s uniqueness, treating them with respect to enjoy a good working balance. Good critical thinking skills and attention to detail Great customer service skills. High regard for health and safety Logical and open minded Initiative-taking and innovative self-starter Self-disciplined & Confident Time oriented REFEREES Tony Tsinonis | HR Payroll & System Enablement Manager |- |-Hanna Atlasik | Learning and Development Specialist | - |-Roedeen Maree| Training Coordinator |-|- 10 Boekenhout Street, Modena Complex no.25, Secunda, Mpumalanga, South Africa | --