Cynthia Kanayo Martins

CYNTHIA KANAYO-MARTINS Motivated and certified IT Support enthusiast seeking an internship to gain hands-on experience in technical support, cloud infrastructure, and system administration. Eager to apply practical knowledge of Microsoft 365, Azure, AWS, and Google Cloud Platform (GCP) while contributing to a fast-paced IT environment and supporting users through modern tools and collaboration platforms.-- linkedin.com/in/cynthia-kanayo-martins- Abuja,Nigeria. EDUCATION Enugu State University of Science and Technology Bachelor of Laws (LL.B.) Aug 2007 - Aug 2012 • Enugu State University of Science and Technology | Aug 2007 - Aug 2012 • Nigerian Law School | 2012 - 2013 Nigerian Law School LAW - WORK EXPERIENCE IT Support Intern IT Support Intern • • • • • Feb 2025-May 2025 Digital Witch Support Community - Remote | Feb 2025 - May 2025 - Resolved internal support queries using Trello and Slack - Documented common issues and created user instructions - Used Zendesk to manage tickets and escalate issues - Participated in IT knowledge base development for users Customer Support Officer Customer Support Officer 4Dots Global Synergies Ltd | Aug 2017 - Jan 2020 • - Responded to customer inquiries and resolved basic technical issues • - Maintained CRM records and ensured follow-up with clients • - Assisted with escalation procedures and team documentation Admin & Communications Assistant Admin & Communications Assistant Jesus Christ Newspaper | Apr 2016 - Jul 2017 • - Managed subscriber communications and internal support tasks • - Helped coordinate publication and digital newsletter distribution • - Supported documentation, printing, and editorial coordination CERTIFICATIONS & MEMBERSHIP Google IT Support Certificate Google • Skills: Troubleshooting, Networking, Operating Systems, Security, Customer Support June 2023 Introduction to Cloud Computing • AWS, Azure, GCP fundamentals, cloud architecture, virtualization concepts Microsoft 365 Copilot for Customer Service Certificate Issued by: Microsoft – Dec 2024 • Microsoft Copilot, Sales Support Tools, Generative AI Tools, Customer Service Management. Zendesk Customer Service Professional Certificate • Troubleshooting, Customer Relationship Management (CRM), Communication ISACA Reader Badge Dec 2024 Issued by: ISACA – May 2025 • Earned through active engagement with professional cybersecurity and GRC content ISACA Member 2025 • Actively engaged in cybersecurity, cloud governance, and professional development through ISACA global community. In-Demand IT Skills • CRM, Appointment Setting, Lead Generation, Sales and Customer Retention Building Rapport with Customers • Relationship Building, Communication, Customer Retention. July 2023 Nov/Dec 2024 Creating Positive Conversations with Challenging Customers • Challenging Environments, Emotional Intelligence, Communication. Dec 2024 Customer Journey Mapping with Generative AI • Customer Journey Mapping, Digital Marketing, Generative AI Tools Dec 2024 Foundations of Customer Service • CRM, Communication, Customer Issue Resolution Dec 2024 Generative AI for Customer Service (Microsoft 365 Copilot) • Generative AI Tools, Customer Service, Microsoft Copilot Dec 2024 Microsoft 365 Copilot: The Art of Prompt Writing • Prompt Engineering Dec 2024 Serving Customers Using Social Media • Social Media Communications, Customer Service Dec 2024 Using AI in Customer Service • AI for Business, Customer Service Management Dec 2024 Customer Service: Problem-Solving and Troubleshooting • Problem Solving, Troubleshooting, Customer Support Nov 2024 ISACA Volunteer Badge • Recognized for contributions in client advising and alternative risk initiatives. 2025 SKILLS IT Support: Troubleshooting, Ticketing, Remote Support Amazon Web Services (AWS) Microsoft 365 Google Cloud Platform (GCP) Microsoft Azure Linux (Ubuntu) • • • • • • • Cloud Platforms: Microsoft Azure, AWS, Google Cloud Platform (GCP) - Identity & Access: Microsoft Entra ID - Operating Systems: Windows OS, Linux (Ubuntu) - Productivity: Microsoft 365, Google Workspace - Tools: Slack, Trello, Notion, Zendesk, CRM Systems - Soft Skills: Communication, Documentation, Time Management - Languages: English (Fluent), French (A1) CUSTOM SECTION. • I'm a lawyer transitioning into tech, with a strong focus on IT support and cloud computing. I have earned certifications in Google IT Support, Introduction to Cloud Computing, Microsoft 365 Copilot, and Zendesk Customer Service. Through hands-on learning and remote internships, I’ve built a solid foundation in troubleshooting, cloud platforms (AWS, Azure, GCP), Microsoft Entra ID, and Linux (Ubuntu). I am actively seeking internship opportunities where I can apply these skills, contribute to IT support teams, and continue growing through real-world experience