Cynthia Asuelimhen

CYNTHIA ASUELIMHEN 5 Pondfield Road, Colchester Essex CO4 3EG -- BIODATA ❖ Gender: Female ❖ Date of birth: 10 December, 1993 OBJECTIVE I am passionate about customer care service and management. I am excited to join a team that values innovation and excellence. I aim to work effectively in a dynamic and challenging work environment, towards the achievement of organizational and cooperate goals, through research, good professionalism, effective managerial and leadership skills. SKILLS ❖ Effective communication and proficiency in Microsoft tools ❖ Excellent customer service ❖ Resourcefulness and working with minimum or no supervision ❖ Creative problem-solving ❖ Excellent multitasking skills ❖ Attention to details ❖ Teamwork EDUCATION ❖ M.Sc. Business Management, University of East Anglia, Norwich 2023 - 2024 ❖ B.Sc. Animal and Environmental Biology, University of Benin, Benin City 2013 – 2018 ❖ Senior School Certificate Examination (WASSCE), Saint Mary British Dedication High School, Benin City 2005 – 2011 ❖ First School Leaving Certificate, Delta Steel Company, School 1, Delta State 1998 – 2004 EMPLOYMENT HISTORY Brand/Administrative Manager, Yogurberry Nigeria April 2021 – June 2023 Key Responsibilities: Ensure labor and financial goals are met Recruitment and training of new staff, prepare payroll and benefits package for staff Create shift schedules, monitor staff performance and provide feedback Execute and protect brand standards Maintain the desired environment to maximize customer’s experience Initiate and maintain latest social media updates from corporate office Purchase and control inventory Monitor revenues and expenses (Achieved 15% cut on expenses) Ensure practice of health and safety regulations Calculate inventory and negotiate supplies for food and other products Organize, direct and evaluate Food & Beverage service Model Primary Review daily, weekly and monthly financial statement, recognize and oversee opportunities that may exist to reduce costs and maximize profit Utilize ordering systems for all products, equipment and supplies Participate in marketing initiatives for Food & Beverage in the Food City Mall. Anticipate and follow up on guest’s comments and needs and proactively resolve their concerns Ensure standard compliance with regulatory bodies and other government agencies Operations Manager/School Busar, Canton Hill Academy, Gwarinpa, Abuja September 2020 – April 2021 Key Responsibilities: Keep organized databases of tuition fees and files of receipts Conduct cost and productivity analyses Liaise and negotiate with providers of goods and services and third party contractors to ensure best value for money Monitor procurements Manage building projects and maintenance work done on the school Inventory controls of school properties and materials Monitor the use of school’s resources to effectively support teaching and learning Answer all enquiries including phone calls, emails, etc Coordinate and organize logistics for staff training Liaise with coordinators in planning the school calendar Build rapport with current and prospective parents Monitor staff compliance to the School’s policies and procedures Maintain administrative records for staff and pupils Conduct parent viewing of the school premises Communicate school policies and procedures to parents Send weekly newsletter to parents via email Beauty Advisor, Perfect Trust Cosmetics LTD, Gwarinpa, Abuja June 2020 – September 2020 Key Responsibilities Consult with customers to determine their skin or hair type, skin or hair care concerns and preferences. Recommend products that fit customers’ needs, preference and budget and explaining how the products work Responding to customer questions and complaints Make sales and balance cash register Monitor Inventory Maintaining attractive displays Maintaining customer relationships through follow-up calls INTERESTS/HOBBIES Travelling Reading Volunteering Writing Research VOLUNTEERISM NYSC Community Development Service, Editorial Club, 2019 – 2020 World Book Day Campaign, Omafuru Foundation, 2019 REFEREE Available on request