CYNTHIA CHINENYE AKUBUE
Lagos, Nigeria- --Linkedin
PROFESSIONAL SUMMARY
Detail-oriented, dedicated and versatile professional in virtual assistant, customer support and sales with 4
years of hands-on experience in providing top-tier assistance and service to clients across diverse industries.
Strive in a fast-paced virtual environment, following established procedures and practices while making
acceptable innovations where needed. Proficient in managing administrative tasks, resolving customer
inquiries, and optimizing workflows to enhance operational efficiency. Skilled in utilizing various
communication platforms and CRM systems to deliver prompt and personalized support. Proven ability to
multitask effectively, prioritize tasks, and adapt to dynamic work environments while maintaining a high
standard of professionalism and confidentiality. Committed to fostering positive customer relationships and
exceeding expectations through proactive problem-solving and exceptional service delivery. Armed with
extensive experience in cultivating clients relationships, driven revenue growth and providing exceptional
customer service. I am poised to deliver outstanding results and elevate organizational success in sales,
virtual assistance and customer support capacities.
SKILLS
● Communication
● Empathy
● Problem solving
● Active listening
● Patience
● Time management
● Product knowledge
● Positive attitude
● Video editing
● Lead generation
● File organization
● Troubleshooting
● Sales management
● Cold calling
● Cold Emailing
● Online marketing
● Email marketing
● B2B marketing
● Calendar management
● Email management
● Appointment setting and scheduling
● Data entry
● Travel management
● Technical skills:- Microsoft
office(word, excel and powerpoint),
Google suite: (Docs, sheet, slide,
meet,form), Quick book Project
management tools, CRM tools, Slack,
Zoom, Apollo, Lemlist
WORK HISTORY
05/2023 to recent
Customer Support Representative (virtual)
LCredit Kash
● Consistently met or exceeded performance targets for client satisfaction, with
positive feedback received from clients commending the empathetic and
helpful support provided.
● Implemented a proactive outreach strategy for clients approaching their loan
due dates, resulting in a reduction in late payments and improved overall
repayment rates.
● Successfully resolved complex client complaints, turning dissatisfied clients
into loyal advocates through effective communication and problem-solving
skills.
09/2021 to 04/2023
Account Officer
Austlinks Investments
● Successfully reduced unnecessary expenses, leading to a 30% increase in
company profits.
● Implemented efficient debtor management system, resulting in improved cash
flow and reduced outstanding payments.
● Ensured compliance with tax regulations, avoiding penalties and minimizing
financial risk for the company.
● Streamlined accounts payable processes, improving vendor relationships and
minimizing late payments.
03/2020 to 07/2021
Sales Representative
Vinisure Press and Supplies
● Consistently meet or exceed sales quotas set by the company, demonstrating the
ability to generate revenue
● Negotiate effectively to close deals, maximizing revenue while also ensuring
customer’s satisfaction and maintaining long term relationship
● Excel at identifying and pursuing new business opportunities through cold calling,
cold emailing and other means
VOLUNTEERING EXPERIENCE
Marketing executive
LOCTECH Nigeria Limited
● successfully implemented a grassroots marketing campaign as a volunteer
Market Executive, distributing company flyers across diverse locations,
resulting in a significant increase in lead generation for the industry. By
strategically targeting high-traffic areas and engaging with potential customers,
contributed to heightened brand visibility and generated valuable leads,
ultimately bolstering the company's market presence and potential for growth
EDUCATION
2018
Bachelors of Science: Accounting
Imo State University
TRAINING AND CERTIFICATIONS
Digital Witch Support Community - 2024
● On Demand IT Skills
Linkedin Learning - 2024
● Customer Service: Serving Customers through Chat and Text
Customer Success fundamentals - 2024
Certiprof - 2024
● Remote work Professional Certificate
