Crystel Ann M. Yumul

Crystel Ann M. Yumul,MSN #263 Zone-4, Brgy. Tariji, Tarlac City Philippines--Educational Backgroud Post-school: Master of Science in Nursing Central Luzon Doctor’s Hospital-Educational Institution June 2013-April 2015 Tarlac City, Tarlac Tertiary: Bachelor of Science in Nursing Central Luzon Doctor’s Hospital-Educational Institution April 2008 Tarlac City, Tarlac Secondary: Tarlac National High School March 2004 Tarlac City, Tarlac Primary: Sto. Cristo Elementary School March 2000 Tarlac City, Tarlac Work Experience/s Designated Position: Senior Collections Associate Company: Tata Consultancy Services 9th Floor, Entec 2 Building, Nepo Quad, Angeles City, Pampanga Inclusive Date: May 2014- January 2017 Job Description: Answers inbound calls and assists clients with their inquiries and concerns regarding the product or their accounts. Walks the customer through with basic troubleshooting procedures. Designated Position: Private Nurse Company: Tanhueco’s Residence Balibago 1st, Tarlac City Inclusive Date: May 2013- May 2014 Job Description: Administers medications, treatments, dressings, and other nursing services, according to physician's instructions and condition of patient; Observes, evaluates, and records symptoms; Applies independent emergency measures to counteract adverse developments and notifies physician of patient's condition; Directs patient in good health habits; Gives information to family in treatment of patient and maintenance of healthful environment.; Maintains equipment and supplies; Supervises diet. Designated Position: Quality Specialist Company: EGS Clark Incorporated Clarkfield, Pampanga Inclusive Date: May 2012-May 2013 Job Description: Monitors, and uploads customer service representatives’ calls to identify the most impacting behavior, thus knowing how to coach the rep towards the site’s main goal of driving performance. Coaches reps to encourage and help them improve with their call handling through self-realization. Participates in weekly and monthly calibrations for updates and enhance quality scoring skills. Collaborates with Team managers and Supervisors with planning and organizing programs/ activities that will help the site reap it’s objectives. Designated Position: Customer Service Associate/ Tech Tier I/ Sales Officer Company: EGS Clark Incorporated Clarkfield, Pampanga Inclusive Date: December 2010-May 2012 Job Description: Answers inbound calls and assists clients with their inquiries and concerns regarding the product or their accounts. Offers and upsells products and services needed by our customers, thus achieving sales goal and maximizing customer satisfaction. Walks the customer through with basic troubleshooting procedures. Designated Position: Clinic Nurse Company: Francisco D. Daligdig Pediatric Clinic Cut-cut 1st, Tarlac City Inclusive Date: June 2009- December 2010 Job Description: In charge with the physical assessment of patients, conducts interviews to parents, guardian or patients regarding their own or child’s condition, keeps basic patient registration or records, dispenses and provides drugs to patients as per doctor’s order and do basic nursing interventions such as TSB and skin tests. Designated Position: Nurse Trainee Company: City Health Office Tarlac City Inclusive Date: May-June 2009 Job Description: Completes physical assessments and conducts interviews to determine patients' current and past health problems. Obtains blood pressure, temperature, measurements and other baseline data. Administers immunizations and medications, educates patients on potential side effects, administers urine pregnancy tests and interpret minor lab reports. Identifies health needs in the community and creates and facilitates programs. Organizes clinics and provides education on parenting, health care, nutrition, prenatal care, safety, breast feeding, communicable diseases and substance abuse. Licensure Examination Passed • Nursing Licensure Examination (June 2008) Other Exam: • IELTS Exam (Academic) – July 2016 Seminar Attended • Basic Customer Service Tarlac State University September 30, 2010 Skills/ Abilities • • • • Very enthusiastic and willing to learn Flexible with shifting schedules Works with proper time management and tasks organization Has the ability to multitask Personal Information Sex: Status: Birth date: Birthplace: Female Married April 2, 1987 Tarlac City, Tarlac Character References • Florinda Cano Supervisor Tata Consultancy Services- • Catherine Malonzo Supervisor Tata Consultancy Services- • Evelyn Basco Clinical Instructor Central Luzon doctor’s Hospital-Educational Institution- “To God be the Glory”