Crown Obi

Crown Obi Virtual Assistant |Customer Service Representative Abuja, Nigeria | -| Email:- PROFILE SUMMARY Motivated and eager-to-learn Virtual Assistant with some hands-on experience in customer service and administrative support. Familiar with basic office software and excited to expand my skill set. Able to handle tasks like scheduling, responding to customer inquiries, and data entry with a focus on accuracy and excellent service. Ready to contribute to team success and build on my experience to provide strong support. WORK EXPERIENCE A&C ASSOCIATESRemote, Florida Virtual Assistant08/2023 – 01/2025 Provided remote administrative support to ensure smooth day-to-day operations. Managed scheduling, calendar coordination, and appointment booking for clients and team members. Handled customer inquiries via email, chat, and phone, ensuring a high level of customer satisfaction. Assisted with data entry, file management, and document preparation to maintain organized records. Performed research tasks and compiled information for various projects. Managed and organized emails, ensuring timely responses and follow-up actions. Supported team communication and collaboration using tools like Google Workspace, Microsoft Office, Zoom, Slack, Teams. Helped with basic social media management, including content posting and monitoring engagement. Maintained confidentiality and handled sensitive information with professionalism. Coordinated meetings, prepared agendas, and took meeting minutes to support business operations. EAGLE GYM Front Desk Officer/Customer Service Representative01/2022 – 06/2023 Welcomed and engaged gym members and guests with a positive attitude, ensuring they felt comfortable and valued as soon as they entered. Managed member check-ins and sign-ups, providing detailed information about gym services, membership options, fitness classes, and personal training sessions. Responded to phone calls, emails, and in-person inquiries, offering guidance on fitness programs, class schedules, and promotional offers to help members get the most out of their memberships. Assisted with membership renewals, upgrades, and cancellations, handling transactions smoothly and maintaining accurate records of member accounts. Coordinated the scheduling of fitness classes, personal training sessions, and special events, ensuring everything ran on time and according to members' preferences. Addressed member concerns, complaints, and feedback promptly, always striving to create a positive and supportive environment for everyone. Assisted personal trainers and staff by managing appointments, organizing schedules, and ensuring a smooth flow of daily operations. Maintained a clean, organized, and welcoming front desk area, ensuring that gym members felt comfortable and motivated upon arrival. Promoted gym programs, events, and promotions, actively encouraging member participation and contributing to an increase in membership retention and engagement. Helped foster a friendly, community-driven atmosphere, building relationships with members and making sure they felt like part of the gym family. DELTA STATE MINISTRY OF HOUSING AND URBAN PLANNING Administrative Support Specialist09/2021 – 08/2022 Provided administrative support to senior officials and teams, assisting in the execution of policies and initiatives related to housing and urban development. Managed complex calendars for department heads and coordinated meetings, conferences, and site visits with stakeholders, contractors, and governmental bodies. Prepared and reviewed official documents, reports, and proposals for housing projects, ensuring alignment with regulatory standards and government policies. Maintained and updated comprehensive filing systems for project documentation, contracts, and government records, ensuring compliance with legal and governmental regulations. Coordinated communication between different government departments, local authorities, and external agencies to support urban planning initiatives and housing policy implementation. Participated in training sessions to improve communication skills, product knowledge, and efficiency in scheduling appointments. Managed incoming requests from the public, addressing inquiries related to housing policies, regulations, and urban planning processes. Played a key role in preparing briefings and presentations for senior leadership, summarizing key findings, project statuses, and urban development trends. Maintained confidentiality of sensitive governmental information and documents, adhering to public sector standards and data protection protocols. Assisted in the preparation and submission of grant applications, proposals, and reports to secure funding for housing and urban planning initiatives. EDUCATION Bachelor of Science: Animal Science Chukwuemeka Odumegwu Ojukwu University, Anambra State 2014 - 2019 SKILLS OVERVIEW Communication Skills Appointment setting Detail-oriented Organizational Skills Problem solving Critical Thinking Cultural Sensitivity Attention to detail Time Management Team player Organizational skills Data entry CRM Proficiency(G-suite, Microsoft Office, Slack) Administrative Support Skills Confidentiality & discretion. Interpersonal skills ACCOMPLISHMENTS Received positive customer reviews or direct feedback commending excellent service and professionalism in managing front desk responsibilities. Assisted in reorganizing office workflow processes that led to a 15% improvement in overall office productivity. Assisted in the seamless coordination of inter-departmental communications, helping teams meet deadlines and improving project completion rates by 22%. Assisted in tracking office expenses and supplies, contributing to a 7% reduction in unnecessary spending by finding more cost-effective solutions.