Crown Obi

Skills & Experience:

I am an organized and detail-oriented Virtual Assistant and Customer Support Specialist with hands-on experience in providing remote administrative support and delivering excellent customer service. I excel in managing calendars, scheduling appointments, handling customer inquiries, and performing data entry tasks with a high level of accuracy.

Key Skills:

• Virtual Assistance: Proficient in managing complex schedules, coordinating appointments, organizing emails, and maintaining files. Skilled in using tools like Google Workspace, Microsoft Office, Slack, and Zoom.
• Customer Support: Experienced in handling inquiries via email, chat, and phone, ensuring timely and effective solutions. Focused on providing top-notch service and building strong client relationships.
• Administrative Support: Expertise in document preparation, report generation, and managing sensitive information. Experienced in supporting teams with research tasks and compiling project data.
• Social Media Management: Basic skills in content posting and monitoring social media engagement to enhance brand presence.
• Time Management & Organization: Strong ability to multitask, prioritize responsibilities, and manage competing deadlines, ensuring maximum productivity.
• Problem Solving & Communication: Adept at identifying challenges and providing solutions in a fast-paced environment while maintaining clear communication with teams and clients.

Work Experience:

• A&C Associates: As a Virtual Assistant, I managed calendars, coordinated appointments, handled customer inquiries, and supported team communication using various digital platforms. I contributed to a smoother workflow and more efficient team operations.
• Eagle Gym: Managed front desk duties, including member check-ins, scheduling fitness classes, and resolving customer issues. Promoted gym programs and maintained a positive, community-driven environment.
• Delta State Ministry of Housing and Urban Planning: Supported senior officials with administrative tasks, managed communications between departments, prepared reports and proposals, and ensured compliance with legal and governmental regulations.

I am ready to apply my skills to help businesses streamline their operations, enhance customer satisfaction, and improve overall efficiency