Crizza Mae Agtarap Orodio

CRIZZA MAE ORODIO Corro-oy, Santol, La Union PH 2516 -- CAREER OVERVIEW Experienced Call Center Agent with nearly 4 years of expertise in handling hybrid chat, calls, and emails. Specializing in rebooking and general billing inquiries, with a strong track record of delivering excellent customer service and leading teams to success. EDUCATION Bachelor of Art Osias Educational Foundation | 2017 EXPERIENCE Traffic Analyst SKILLS Hybrid Communication (Chat, Email, Calls) Remote Work Proficiency Technical Support Customer Engagement Self-Motivation Data Entry Scheduling & Appointment Management Adaptability to New Tools Multichannel Support Online Problem Solving Organizational skills Strategic planning and scheduling skills Time-management skills Verbal and written communication skills REFERENCE Gerald Ramirez Team Leader-- Task Us |- As a Traffic Analyst with nearly 2 years of experience, I leveraged AI tools to monitor and analyze traffic patterns, providing actionable insights to optimize flow and improve efficiency. I utilized data-driven techniques to forecast trends, identify issues, and support decision-making processes for enhanced traffic management. In Bound Customer Support Foundever | Feb 2023 - Present As an Inbound Customer Support Agent, I managed customer inquiries through chat, calls, and emails, providing expert assistance in rebooking, billing, and addressing various customer needs. With a focus on delivering exceptional service, I ensured timely resolution of issues, maintained high satisfaction, and contributed to the smooth operation of customer support processes.