A detail-oriented and adaptable professional with a strong background in traffic analysis and technical support. For nearly two years, leveraged AI tools and data-driven techniques to analyze traffic patterns, forecast trends, and provide actionable insights that optimized flow and enhanced efficiency. My experience is complemented by a versatile skill set, including multichannel communication (chat, email, and calls), online problem-solving, and customer engagement. I am highly proficient in remote work and possess the self-motivation and organizational skills necessary for success in a dynamic, hybrid environment.