CRISTINE BARTIN
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www.linkedin.com/in/cristine-bartin-125ba9357
-Consolacion, Cebu
SUMMARY
EXPERIENCE
Customer Service Representative
(Independent Contractor - Remote)
Friday Plans SEZC
Detail-oriented and customer-focused professional with a background in the
customer service industry, seeking to leverage my skills and experience to
excel as а virtual assistant. Passionate about providing efficient administrative
support and delivering exceptional service in a remote setting.
09/2024 - 03/2025
Customer Support:
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Responding to customer inquiries, concerns, and complaints through various
channels as per Company policy in a timely and courteous manner
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Offering accurate information about Company products, pricing, and promotions
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Assisting customers in filling out online questionnaires
Order Management:
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Processing customer orders, ensuring accuracy and completeness of information
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Assisting customers in tracking shipments and arranging re-shipments when
necessary
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Managing order modifications, cancellations, and returns
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Identifying opportunities to upsell products to customers based on their needs.
EDUCATION
Bachelor of Science in Information Technology
University of Cebu - Lapu-lapu and Mandaue Campus
06/2014 - 11/2014
Actively seeking customer feedback to identify areas for improvement.
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Encouraging customers to participate in satisfaction surveys or product reviews.
Knowledge Management:
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Maintaining a comprehensive understanding of Company products, services, and
policies to provide accurate information to customers
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Keeping abreast of updates, and changes in product offerings
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Administrative Tasks:
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Documenting customer interactions, inquiries, and resolutions accurately in the
CRM system. Maintaining customer databases and ensuring data integrity
Generating reports and providing insights on customer interactions as required.
Supervisor
Qualfon Philippines, Inc.
06/2023 - 06/2024
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Cebu City
Manage a team of agents, providing leadership, guidance, and support to
ensure team performance meets or exceeds goals and objectives
Monitor team performance and productivity metrics, identifying areas
of improvement and implementing strategies to address them
Provide coaching and mentoring to team members, offering feedback,
guidance, and development opportunities to help them reach their full potential
Quality Assurance Analyst
Qualfon Philippines, Inc.
10/2022 - 06/2023
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Cebu City
Monitor calls and interactions between agents and customers to assess
the quality of service provided
Evaluate agents' performance based on established criteria, such as adherence
to script, accuracy of information, professionalism, and customer satisfaction
Identify areas of opportunity and provide constructive feedback to agents to help
them improve their performance and deliver exceptional customer service
Subject Matter Expert
Qualfon Philippines
03/2022 - 10/2022
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Cebu City
Serve as a mentor to new agents, providing guidance and support regarding company
policies, procedures, and best practices
Acting as a resource for new agents, answering questions, and resolving issues related to their
specific area of expertise
Customer Service Representative
Qualfon Philippines, Inc.
09/2019 - 03/2022
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Cebu City
Provide exceptional customer support via phone to resolve inquiries
Complaints, and product-related issues
Assist customers with order placement, tracking, and returns, ensuring a seamless
purchasing experience
Handle a high volume of incoming calls and inquiries, maintaining a professional and courteous
demeanor at all times
Administrative Assistant
E-cool Philippine Services Corp
11/2012 - 11/2015
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Mandaue City, Philippines
SKILLS
Customer Feedback and Surveys:
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Mandaue City, Cebu
Efficiently handle incoming calls and customer inquiries
Promptly and effectively investigate and resolve a variety of customer issues while accurately
encoding and monitoring all relevant data.
Maintain files in both hard copy and soft copy formats
Take memos and ensure all documents are organized and up to date
Conflict Resolution and Problem Solving
Excellent Communication Skills (Phone, Email, Chat) Troubleshooting and
Technical Support
Customer Service and Client Relations
Strong Attention to Detail and Accuracy
CRM Tools (Zendesk)
Team Collaboration and Coaching
Multitasking and Time Management
