Cristina Dimayugo

CRISTINA DIMAYUGO MEDICAL VIRTUAL ASSISTANT Dedicated and detail-oriented professional with healthcare and customer service background. Experienced in chronic case management, refill coordination, and administrative support. Skilled in Canva, CapCut, Photoshop, and Filmora for creative tasks and marketing. EXPERIENCE EDUCATION- Union College Bachelor’s Degree in Secondary Education, Major in Mathematics SKILLS AND TOOLS Productivity Software (Google Workspace, Microsoft Office) Canva, CapCut, Photoshop Strong product knowledge Market awareness and research Strong communication skills Client relationship building Time management EMR, CRM CONTACT Sitio 1 Brgy Buboy Pagsanjan Laguna Philippines Owner – Angela (Beverage Dealer and Grocery) (2023–Present) • Managed daily operations and customer service • Handled inventory, purchasing, and bookkeeping • Designed marketing materials using Canva and CapCut • Maintained brand consistency and customer satisfaction Medical Virtual Assistant – Chronic Case Management ( 2021 - 2023 ) • Reviewed patient charts for two or more chronic illnesses • Conducted CCM surveys and scheduled follow-up appointments Reorder Specialist - Country Medical dba AJT- Remote Managed patient refill schedules every 3 months Upsold DME and CPAP products, improving patient compliance Updated and maintained patient records accurately Medical Record Specialist Arriva Medical -) Handled and organized patient medical records Verified completeness of doctor’s order forms Coordinated with doctors’ offices to correct missing information Customer Service Representative Global Innov8ion -) Answered inbound calls and tracked patient order status Assisted patients with calibration of diabetic testing machines Promoted and upsold DME products