Cristina Advincula

ADVINCULA, MA. CRISTINA J. 103 Humabon Street, Barangay Village, Sucat, Parañaque City -/-- Career Objective: To obtain a position that would best fit my qualifications and develop further my talents and skills for continuous development. To apply all the knowledge and skills learned and become more competitive individual that would best benefit the institution. Educational Background: Bachelor of Science in Hotel, Restaurant and Institution Management Track Specialization: Hospitality Management De La Salle – College of Saint Benilde School of Hotel, Restaurant and Institution Management- Work Quality Coordinator Sykes Asia, Inc. 10th Floor, Glorietta BPO 1 Office Tower, Hotel Drive, Ayala Center, Makati City July 7, 2006 - Present Areas of Assignment: Medical Customer Service Account, Offshore Inbound Customer Service Account s, Inbound and Outbound Acquisition Account, Inbound and Outbound Loan Qualification Account Experience: Customer Service Representative ICT Marketing Services Incorporated 9 Floor PBCOM Tower, 6795 Ayala Avenue, Makati City July 7, 2006 – March 9, 2007 Areas of Assignment: Inbound and Outbound Acquisition Account Training Experience: Sykes Asia, Inc. Training Certificates Coaching for the Win Basic and Intermediate Excel Sykes Quality Monitoring Training 10 Choices, Intro to Leadership Ron Kaufman’s Uplifting Service Right Turns: Change in Action 7 Steps of Highly Effective Problem Solving Time and Stress Management Conflict Management Workshop Awards and Recognition: Most Valuable Player Given by the Department for having the best stats for the month December 2011, January 2012 and July 2012 Commendation for Most Improve Centre Given by the Client for most Improved Quality Scores for the month February 2009 Special Skills: Personal Information: Proficient in English Language Skilled in MS- Office, Outlook Excellent in Multi-tasking Date of Birth Civil Status Citizenship : July 30, 1985 : Single : Filipino