Cristian Jade G. Gandong

 Cristian Jade G. Gandong Experienced Telemarketer, Sales and Customer Service Rep. Career Objective: To become part of the solutions in achieving set goals. For me to attained a stable career and offer a substantial growth to my employer as well as to be part of their growing asset. Basic information Birth date: November 3, 1996 Birth place: Ompao, Tarragona Davao Oriental Gender: Male Civil Status: Single Work Experience: Demand Science Team Philippines – Pure Incubation Companies Telemarketing Associate June 2018 – February 2019 Key responsibilities: Generating interest by promoting contents and services in behalf of our clients Responsible for prospecting, pre-qualifying, and generating new leads to suffice the campaign requirement of our clients. A dynamic personality with a drive to reach decision makers, gather and verify information is essential. In addition to being organized and able to multitask, this role requires a go-getter with a positive attitude who is excited to work. VXI Global Holdings B.V. Philippines Customer Service Representative/ Technical Support Representative September 2016 – April 2018 Key responsibilities: CSR Handles customer in US with billing disputes Assists customers in transferring their account to new locations prior to transfer Create new accounts for new customers Provide packages to customers that would meet their needs Assists customers for inquiry base on upgrades for their existing accounts. TSR Handle customer basic troubleshooting on hardware or software related problems Technical representative that caters troubleshooting of the following: satellite dish and cable system Correct programs that could lead to service related issues. Teleperformance Philippines Technical Support Representative/Inbound October 2015 – February 2016 Key responsibilities: Technical representative that caters troubleshooting of the following: cable system, internet service and telephone service Handle customer basic troubleshooting on hardware or software related problems Transfer calls to various department prior to customers’ needs Schedule appointments per customer requests or if there are any substantial technical problem due to company’s cable system, internet service and telephone service Skills Conflict resolution proficiency Telecommunications knowledge Devoted to data INTEGRITY Proficient with Microsoft Office Suites Strong problem solving ability Expert in using the company’s database software for data entry purposes CRM user Well-versed in Excel References Jayson S. Maglente High school Teacher- Jose Angelo Aquino Customer Service Representative-