Cristelle Roze Seismundo

Cristelle Roze Seismundo Experienced and dedicated Customer Service with over 5 years of industry experience, specializing in eCommerce, Dropshipping, and Healthcare Virtual Assistant/Customer Service CONTACT ME Yati Liloan, Cebu PH 6002-linkedin.com/in/cristelleseismundo-ab EDUCATION Bachelor of Science Pharmacy University of Southern Philippines-Foundation WORK EXPERIENCE Virtual Assistant Mundaneco LLC l Portland OR Calendar Management Email Management Inventory Management Phone Management Live Chat Support Social Media Management Exporting orders to the spreadsheet Order Fulfillment Sorting orders Managing Shopify accounts, cancellations & refunds 2010 - 2014 Patient Care Coordinator Secondary Optum Global Solutions (United Health Group)| Cebu City PH University of the Visayas 2006 - 2010 AREAS OF EXPERTISE E-Commerce Dropshipping Technical Support Product Listing Convergys l Mandaue City PH Product Research Technical Support Calendar Management Handle technical complaints Assist customers in purchasing a gaming console Email Management Troubleshooting assistance Email Management RELEVANT TOOLS Social Management Data Entry Amazon PPC TRAININGS ATTENDED Amazon FBA Masterclass November 2022 December 2017 January 2020 Follow and enhance communication procedures, guidelines, and policies Respond to patients' requests & inquiries Request electronic prescriptions from Practitioners' offices Coordinate with the Prior Authorization Department Coordinate with the Insurance company Process and refill medications according to the patients' needs Customer Service Cold Calling June 2020 November 2022 Shopify Zendesk Freshdesk Trello Gorgias Yotpo Helpscout Klaviyo SMS Bump Napoleon Cat Slack Google Workspace Microsoft Applications Ring Central September 2015October 2016