Cristal Jade Barcenas

CRISTAL JADE BARCENAS Executive Assistant PERSONAL PROFILE Resourceful professional with experience in ESL teaching, administrative support, client coordination, and digital content creation. Strong communication and organization skills with the ability to manage projects independently in a remote setting. WORK EXPERIENCE SKILLS Technical Skills GoHighLevel (landing pages, workflows, automation) CRM management Email & newsletter creation Social media scheduling and content planning ChatGPT & Marketer X for research and content Canva & CapCut G Suite / Google Workspace Data entry & reporting Administrative & Support Skills Client coordination Calendar management Documentation & note-taking Customer support Cold outreach (social platforms) Written & verbal communication DEC 2025 – PRESENT | EL MAGO GUITAR PART-TIME VIRTUAL ASSISTANT / AUTOMATION SPECIALIST Manage and optimize GoHighLevel workflows, automations, and CRM systems. Build landing pages, forms, and email workflows. Create and edit digital and video content using Canva. Provide ongoing operational and content support. 2024 – 2025 | CLEAR YOUR COLLEGE DEBT EXECUTIVE ASSISTANT Grow page reach and community engagement through content and visuals. Plan monthly content calendars aligned with brand goals. Track performance and suggest improvements. 2023 – 2025 | ELKA ASENSO OUTSOURCING, INC. CLIENT SERVICES ADMINISTRATOR Manage financial planning CRM and reporting. Coordinate with banks and insurance providers. Prepare documentation and meeting records. 2020 – 2023 | CONCENTRIX FRAUD ANALYST Review suspicious transactions and protect cardholder accounts. Handle balance inquiries and issue resolutions. 2017 – 2018 | VOIM ENGLISH CEBU PART-TIME ENGLISH INSTRUCTOR Conducted one-on-one English lessons for students of varying proficiency levels Assisted students in improving speaking, listening, reading, and writing skills Monitored student progress during sessions and adjusted pace as needed EDUCATION BACHELORS OF SECONDARY EDUCATION MAJOR IN ENGLISH Benedicto College | 2020