Cristal Jade Barcenas

I am a resourceful and detail-oriented Executive Assistant with experience in administrative support, client coordination, customer service, and digital operations. I specialize in helping businesses stay organized, efficient, and scalable by managing systems, workflows, and day-to-day operations in remote environments.

Currently, I work as a Part-Time Executive Assistant and Automation Specialist, where I manage and optimize GoHighLevel CRM systems, build landing pages, set up automations, and create email and marketing workflows. I also support content creation, including designing digital assets and assisting with email campaigns and communication sequences. My role requires strong attention to detail, organization, and the ability to work independently while ensuring systems run smoothly.

Previously, I worked as an Executive Assistant for a personal development and education-focused brand, where I helped manage content planning, audience engagement, and workflow improvements. I was responsible for organizing content calendars, tracking performance, and supporting community engagement efforts to improve consistency and growth.

I also have experience as a Client Services Administrator in an outsourcing company, where I handled coordination tasks, documentation, scheduling, and communication with internal teams and external partners. This role strengthened my ability to manage multiple priorities, maintain accurate records, and ensure smooth operations across different stakeholders.

In addition, I have a background in customer-facing roles, including work as a Fraud Analyst in a financial services environment and as an ESL Instructor. These experiences developed my communication skills, problem-solving ability, and confidence in handling sensitive situations with professionalism and empathy.

I am highly comfortable working with tools such as CRM systems, Google Workspace, email marketing platforms, and content creation tools. I am also quick to learn new systems and adapt to different workflows.

My strength lies in being both operationally efficient and people-oriented—I ensure tasks are completed accurately while maintaining clear and professional communication. I thrive in remote environments where I can take ownership, stay organized, and contribute to long-term improvements.