Crispin Julio Dominguez

Crispin Julio C. Dominguez 043 De Guia Street, Poblacion 1, Magallanes, Cavite Mobile:- | Email:- Professional Summary Dedicated Customer Service and Technical Support Representative with over 7 years of experience in the BPO industry. Proven expertise in handling customer inquiries, technical troubleshooting, and sales support across multiple accounts. Skilled in communication, multitasking, and delivering excellent customer experiences while consistently meeting performance targets. Seeking to contribute my expertise to a dynamic organization where I can grow and make a positive impact. Work Experience Technical/Sales Representative | Sutherland Global (Jan 2024 – Sep 2024) • Handled incoming calls related to email and hosting concerns. • Provided technical support and pitched sales opportunities. • Ensured customer issues were resolved promptly, delivering excellent customer experience. Technical/Sales Representative | Concentrix (Apr 2022 – Jul 2023) • Assisted customers with OnStar services inquiries and technical concerns. • Provided resolutions with a focus on customer satisfaction and retention. Customer Service Representative | Teletech (Jan 2022 – Apr 2022) • Scheduled COVID-19 testing and vaccination appointments for CVS Pharmacy customers. • Ensured accuracy and efficiency in call handling. Customer Service Representative | Iqor (Feb 2019 – Nov 2020) • Supported T-Mobile customers with technical, billing, and inquiry concerns. • Delivered excellent customer experience by resolving issues effectively. Sales Crew | Alfamart Store (Jun 2017 – Nov 2017) • Worked with team members to achieve sales targets and store performance goals. Technical Support Representative | Teleperformance (Sept 2015 – Feb 2016) • Provided technical support for Comcast services. • Resolved issues to ensure customer satisfaction. Customer Service Representative (Trainee) | Eperformax (Oct 2014 – Feb 2015) • Underwent intensive call center training and provided support for various accounts. Education Associate in Basic Seaman Course, Cavite State University – Naic (2008 – 2009) High School Diploma, Magallanes Western Cavite Institute, Inc. (2002 – 2006) Elementary Diploma, Magallanes Elementary School (1996 – 2002) Key Skills • • • • • • Customer Service & Technical Support Sales & Upselling Multitasking & Problem Solving MS Word & PowerPoint Communication & Interpersonal Skills Sports: Basketball & Track and Field Languages • Filipino (Fluent) • English (Conversational)