Crispin Julio Dominguez

I have over seven years of professional experience in the BPO industry, where I have developed strong expertise in customer service, sales, and technical support. Throughout my career, I have worked with leading companies such as Sutherland Global, Concentrix, Teleperformance, Teletech, Iqor, and Eperformax. These roles exposed me to diverse industries, including telecommunications, healthcare, and retail, and allowed me to handle a wide range of customer interactions, from resolving technical issues and billing concerns to processing orders and promoting products.

One of my greatest strengths is adaptability. I have handled both inbound and outbound accounts, adjusted to different customer needs, and successfully balanced service and sales targets. I am skilled at building rapport quickly, listening actively to customers, and finding solutions that not only resolve their concerns but also add value through upselling or cross-selling opportunities. My ability to remain calm under pressure, especially in high-volume environments, has helped me consistently perform at a high level.

Achievements have been a consistent part of my journey. I have been recognized as a top agent for exceeding sales and performance metrics, and I take pride in being able to deliver both results and positive customer experiences. Beyond my individual success, I have also contributed to team growth by sharing best practices, mentoring new hires, and helping build a supportive, performance-driven environment.

What excites me most about my work is the opportunity to connect with people, solve problems, and contribute to business growth. I believe excellent customer service is more than just answering questions it’s about creating experiences that make customers feel valued and understood. At the same time, I enjoy the challenge of sales because it pushes me to be strategic, persuasive, and goal-oriented.

I see myself as someone who is hardworking, reliable, and results-driven. I approach every task with focus and dedication, whether it’s meeting deadlines, hitting sales quotas, or resolving customer issues. I’m also continuously learning and open to growth, as I believe improving my skills is key to long-term success.

Overall, I bring a combination of experience, adaptability, and a customer-focused mindset. I’m confident that these qualities will allow me to make a strong impact in any role I take on, while continuing to grow both personally and professionally.